Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Ares Management’s User Support team is responsible for managing the user-facing computer asset lifecycle.As a part of this team, the Asset engineer will be responsible for ensuring all technology assets are inventoried, ordered, recorded, deployed, and disposed as needed.This is a hands-on role, and the individual is expected to have technical capabilities enough to connect equipment properly and perform technical troubleshooting when necessary.

Primary functions and essential responsibilities

• Executes all aspects of the asset lifecycle, included but not limited to:

• Ingestion

• Operation

• RMA

• Loaner

• Decommission

• Hold

• Inventory counts

• Audits

• Ordering, receipt, tagging of hardware

• E-waste scheduling, pickup, and verification

• Forecasting

• Performs hardware deployments and reclamations based on ticketed work in Service Now

• Prepares, and deploys machines to users

• Provides point-support for hardware related issues

• Partners with support team where needed to ensure customer satisfaction

• Reviews reports, validates findings, and makes changes to reflect asset disposition

Qualifications

Education:

• Bachelor’s degree (or advanced) in business administration, Computer Science or related technical field

Experience Required:  

• 1+ year relevant experience

General Requirements:

• Experience with using ticketing systems (ServiceNow preferred)

• Experience with asset management systems & concepts (Oomnitza preferred)

• Familiarity with computer, monitor, docking station and mobile device setup

• Ability to receive shipments, tag assets, deploy assets and assess counts

• IOS/Android support as it relates to mobile assets

• Someone who is not constrained by ‘what is’ but instead thinks of ‘what could be’

Reporting Relationships

Compensation

$60,000 - $70,000

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.