Service Desk Technician

Job Description

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM.

• Must be a US Citizen 
• Must have an active DoD Top Secret Clearance
• Non-remote (relocation incentive available)

The Service Desk Technician will interact directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in White Sands Missile Range, NM. You will be a part of a diverse team supporting a globally distributed information systems, responsible for the analysis, administration, voice, video, and data communications networks.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. 

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick customer issue resolution.
• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

Qualifications

• Must be a US Citizen. 
• Must have an active DoD Top Secret Clearance
• High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
• Ability to work in a fast-paced and constantly evolving environment.   
• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.