Director - Information Technology

Title: Director of Information Technology 

Location: In Office Four Days A Week 

About Sono Bello 
Sono Bello is the nation’s largest provider of cosmetic surgery services, with a mission to transform lives through innovative, personalized care. With a rapidly growing national footprint, we depend on strong, scalable, and reliable technology solutions to support our clinical and business operations. 

Position Overview 
We are seeking an experienced Director of Information Technology to lead Information Technology Operations Tiers 1-3 in support of Sono Bello’s national operations. This senior leader will help implement Standard Operations Procedures for the Tier 1-3 support specialists, effectively enable growth of the team, efficiency of supporting the Sono Bello centers, and outstanding patient experiences. The ideal candidate will bring proven experience driving technology strategy and operations in organizations with a distributed location model. 

Key Responsibilities 

-Provide strategic leadership and direction for Sono Bello’s IT function, aligning technology initiatives with business objectives. 

-Direct the IT Helpdesk group, ensuring timely, high-quality support for clinical centers and corporate users nationwide. 

-Partner with executive leadership and cross-functional stakeholders to assess technology needs, prioritize projects, and deliver innovative solutions. 

-Manage vendor relationships and technology contracts, ensuring optimal value and service levels. 

-Establish and enforce IT governance, security, compliance, and operational best practices. 

-Develop, mentor, and inspire IT team members to achieve high performance and professional growth. 

-Drive continuous improvement, leveraging emerging technologies to enhance business operations and patient experiences. 

Qualifications 

-Bachelor’s degree in Information Technology, Computer Science, Business, or related field (Master’s degree preferred). 

-Minimum 5 years of experience in a senior IT leadership role, overseeing business systems, automation, and support functions. 

-Proven success managing IT in organizations with a distributed, multi-location operational model. 

-Strong background in business systems analysis, process improvement, and technology-driven transformation. 

-Experience with business process automation tools and enterprise application integration. 

-Demonstrated leadership in building, coaching, and scaling high-performing teams. 

-Excellent communication, collaboration, and change management skills. 

-Strong vendor and project management experience. 

-Knowledge of healthcare operations and compliance (HIPAA, data privacy, etc.) is highly desirable. 

Why Join Sono Bello? 
At Sono Bello, you’ll play a critical role in shaping the technology foundation that supports our mission of transforming lives. You’ll lead a talented IT team, influence business strategy, and drive impactful innovations across our national network of centers.