IT Business Analyst I – III or Senior

Responsible for analyzing, designing, and improving enterprise business applications, software, and business processes. This role serves as a liaison between business users and technical teams to ensure systems meet operational needs and deliver value. Troubleshoot and resolve application support issues in a timely and accurate manner as well as work with business users on functional testing and provide status reports as needed.

Note: There is one position available, and this position will be filled at one of four job grade levels: IT Business Analyst I; job grade 6; IT Business Analyst II, job grade 7; IT Business Analyst III; job grade 9 or Senior IT Business Analyst, job grade 10. This decision will be based on the qualifications and experience of the selected candidate and Tri-State business needs at the time of hire.

Tri-State recognizes the value of a highly engaged and committed workforce and provides an excellent benefits program that includes : Medical Insurance, Dental Insurance, Vision Insurance, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 40%, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Life Insurance, Retirement Option, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.

Senior IT Business Analyst

Hiring Salary Range: $106,000-$135,000

IT Business Analyst III

Hiring Salary Range: $96,000-$121,000

IT Business Analyst II

Hiring Salary Range: $77,000-$96,000

IT Business Analyst I

Hiring Salary Range: $70,000-$86,000

Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education and/or skill level.

Education and Training

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology or related area or equivalent combination of education and/or experience.

Knowledge, Skills, and Ability:

• Working knowledge of any of the enterprise or business applications such as Enterprise Resource Planning (ERP), Enterprise Content Management, Enterprise Performance Management (EPM), Collaboration, or Business Intelligent platforms. 
• Knowledge of software development life cycle.
• Experience with user requirements elicitation and documentation
• Effective communication and ability to maintain confidentiality.
• Experience in technical writing, team coordination, and support of enterprise-wide applications.
• Experience with data modeling and data warehouse development
  Experience with ETL and ELT
• Experience with BI and Reporting Tools
• Knowledge in data analysis tools and programming languages (e.g., SQL, Python, R, etc.)
• Understanding business analysis principles, processes, and techniques. 
• Ability to develop and prepare use cases, functional specifications, and technical requirements. 
• Flexible and adaptable in regard to learning and understanding new products or platforms.
• Excellent communications skills, both oral and written with ability to explain complex issues in clear, concise, persuasive language.
• Ability to conduct research into software-related issues and products.
• Proven analytical and problem-solving abilities
• Strong focus on customer service.
• Highly motivated and self-directed; able to effectively prioritize and execute while under pressure.
• Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Creative problem solver with good understanding of accounting financial processes.

Experience:

• Eight (8) or more years progressive related business applications analysis experience with the following areas:

  • Generating process documentation and reports
  • High proficiency with SQL and database management
  • Application administration & monitoring
  • Technical Writing in an Information Technology environment
  • Support of enterprise-wide business applications
  • Experience in business process engineering

Other:

• Willingness to travel as required.  (Must possess a valid driver’s license.)
• Must be able to demonstrate that he/she can perform all the essential functions of the position.

Note: The above requirements describe the experience and education qualifications for the Senior IT Business Analyst. Those with less experience will be hired at the I, II or III job grade level.

• Develop and maintain understanding of business processes and needs as well as enterprise applications to provide effective support. 
• Work with business customers to demonstrate the changes to the system and ensure all relevant business needs are addressed.
• Conduct gap analysis between application and stated user requirements and collaborate with Architects and Developers to estimate project impact
• Document functional and non-functional requirements that include business rules, functional hierarchy, workflows, interfaces, report definitions, pain points, data analysis and data mapping.
• Collaborate with quality assurance and technical teams to ensure solutions meet requirements
• Develop functional test plans, test cases, user guides & participate in user acceptance testing
• Keep in touch with emerging technological trends, and standards in providing business users with requested functionality and on-going support.
• Recommend, schedule, and perform software enhancements, patches, and upgrades.
• Managing user access, permissions & configuration for applications
• Map requirements to commercial software products and assist in procurement.
• Develop estimates and cost-benefit analyses for projects.
• Lead planning for new releases of business applications.
• Perform extract, transform & load data from various sources as needed
• Develop scripts & workflows to automate data collection and processing tasks
• Create visually appealing & interactive dashboards, reports & presentations
• Adhere to electric utility industry regulations and compliance.
• Because Tri-State is an electric utility with continuous service obligations to its customers, regular, reliable, and predictable performance of the essential functions and responsibilities is an essential function of the job.
• Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job