Full-Time
Customer Support Agent
Confirmed live in the last 24 hours
Ledger
501-1,000 employees
Digital asset security and management solutions
Compensation Overview
$55k - $65kMonthly
Entry
Portland, OR, USA
Hybrid position requiring in-office presence.
- Previous experience in customer support or in a customer-facing role.
- Must have a 'Customer First' attitude.
- Outstanding written and verbal skills in English.
- Ability to learn about hardware & software products and to analyse technical and/or factual data.
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT.
- An interest or curiosity for cryptocurrencies and/or blockchain environments.
- Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus.
- Ensure customer satisfaction & reply to day-to-day customer requests.
- Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution.
- Identify recurring support trends and product performance issues, providing timely feedback to our product team.
- Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible.
- Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products.
- Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams.
- Participate in external events around the world.
- Always be learning - about both crypto and also Ledger’s products.
Ledger specializes in the security and management of digital assets and Web3 technologies. The company offers a range of hardware wallets, including the Ledger Stax, Nano S Plus, and Nano X, which allow users to securely store and manage their cryptocurrencies. These wallets work in conjunction with the Ledger Live app, providing a user-friendly interface for buying, swapping, and growing crypto assets while ensuring users maintain full control over their holdings. Ledger stands out from its competitors by securing 20% of the world's crypto assets and serving over 100 financial institutions, making it a trusted name in the industry. The company's goal is to empower individuals and institutions to achieve financial freedom through secure and accessible digital asset management.
Company Stage
Series C
Total Funding
$568.4M
Headquarters
Paris, France
Founded
2014
6 month growth
↓ -3%1 year growth
↓ -5%2 year growth
↓ -11%
Simplify's Take
What believers are saying
- Ledger's upcoming iPod-inspired crypto wallet launch could capture significant market interest and drive sales.
- The company's involvement in high-profile funding rounds and strategic raises, such as Baanx's $20 million Series A, positions it as a key player in the blockchain investment landscape.
- Ledger's collaboration with MoonPay and PayPal could lead to increased user adoption and integration of their hardware wallets in mainstream financial services.
What critics are saying
- Delays in product launches, as seen with the iPod-inspired crypto wallet, could impact customer trust and market competitiveness.
- The regulatory environment for digital assets remains uncertain, posing potential legal and operational challenges for Ledger and its investments.
What makes Ledger unique
- Ledger's focus on secure crypto hardware wallets sets it apart in the digital asset space, providing a tangible security solution in a predominantly software-driven market.
- Their strategic investments in diverse blockchain and Web3 startups, such as BOB and Baanx, demonstrate a commitment to fostering innovation and expanding their ecosystem.
- Ledger's partnerships with major players like MoonPay and PayPal enhance their service offerings, making crypto transactions more accessible and streamlined for users.
Help us improve and share your feedback! Did you find this helpful?