Operations Associate

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.

At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence, and leading with heart—enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.

With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.

We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.

We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.

 

Join our internal Operations team as we look for Loan Servicing Associates to support customer support activities focusing on customer inquiries, account maintenance, payment processing support, and financial hardship resolution.  This will involve making outbound calls, handling inbound calls, and reviewing loan information.  This is an ideal role for an experienced, detail-oriented, customer-focused person whether looking for an entry-level role or someone with many years of customer-specific experience.  You can expect a fast-paced, fun production environment that includes continuous learning, high quality, and knowledge sharing.

Loan Servicing Associate roles are full-time, non-exempt positions where you work an hourly schedule and receive industry leading benefits, paid time off and monthly incentives based on performance. The schedules available are: 8am-5pm for Monday through Friday or 9am-6pm for Monday through Friday. Both schedules also require two Saturday shifts per month (9am-1pm).

Our headquarters in Wilmington offers state-of-the-art technology, comfortable work areas, an on-site gym, free snacks & drinks, and a bit of break time fun with our ping pong and arcade areas coupled with the ability to work remotely at home.  

The first three weeks of employment will include onsite training and orientation at our Wilmington, DE office. Beginning in May 2027, employees in this position will be expected to work onsite a minimum of one day per week to support collaboration, connection, and team building.

Our Operations Associate team is crucial to our customer-centric business operations. We stand by principles of quality, customer satisfaction and delivering best in class customer service.

Please note this job description is not designed to cover every activity, duty, or responsibility required for the job. Duties, responsibilities, and activities may change at any time with or without notice.