Professional Services Manager @ GovOS

Operations & Logistics (1)

Who We Are

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company’s secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.

Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers’ success.

Our Mission Statement

To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.

The Professional Services Manager is a frontline management role with three primary responsibilities: services delivery, personnel management, and sales support to assist in growing the GovOS customer base. More specifically, the Professional Services Manager is responsible for the successful delivery of implementation services as well as the coordination of activities and information between key engagement stakeholders. The Professional Services Manager is also responsible for participation in staffing decisions, performance reviews, and career development support. The Professional Services Manager reports to the VP, Professional Services.

Responsibilities

Manage a multi-functional team of configuration consultants to implement a diverse
portfolio of software solutions across the United States. 
Coordinate pre-sales planning and strategic solutions consulting, and work with proposals team to help respond to and build RFP library
Review and optimize existing processes through all phases of the implementation experience, and recommend new process updates where necessary
Manage and triage problem incidents that are impacting the team’s ability to deliver value to customers
Establish oneself as a trusted adviser to customers as a management-level escalation path
Interact with tact and professionalism with clients, peers, management, and staff
Embody high degree of project management discipline to drive team toward continuous improvement and process excellence
Be a "go-to" person that bridges product strategy and implementation
Other duties as assigned.

Qualifications

Bachelor's degree or equivalent experience.  
5 + years of experience required within Professional Services in a SaaS environment
3+ years of experience managing direct reports and performance metrics within a post-sales customer operations function (e.g. implementation/professional services, customer success, support, operations, etc.)
Demonstrated ability to develop and foster strong customer relationships
Experience in technical writing and preparation of proposals
Strong verbal and written communications skills, along with executive presentation ability
Ability to manage expenses and time sheets accurately for direct reports 
Familiarity with industry regulatory requirements and future mandates
Ability to achieve results through influence in a matrixed environment
Ability to travel up to 25%
Ability to communicate effectively across language and cultural barriers

Compensation & Benefits

$115,000-$125,000 annual salary + bonus
Remote Opportunities (Some state restrictions – see below)
Leadership and career development opportunities 
Competitive insurance (medical, dental, vision, and voluntary life & disability) 
Mental health benefits 
401(k) plan with company match 
Paid holidays 
Flexible PTO - no accruals 
Generous paid parental leave 
Monthly work from home stipend

While we are a remote organization we do have restrictions in a few states: Unfortunately, we CANNOT hire in these select locations: Arkansas, Delaware, Hawaii, Iowa, Louisiana, Maryland, New Hampshire, New Mexico, New York, North Dakota, Rhode Island, South Dakota, Vermont

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work experience and performance.

GovOS, Inc. (“GovOS”) provides this California Privacy Notice (“Notice”) to describe its privacy practices with respect to its collection of Personal Information as required under the California Consumer Privacy Act (“CCPA”). GovOS’s CCPA-specific policies can be found athttps://govos.com/privacy-policy/and should be carefully reviewed prior to providing any Personal Information. This Notice applies only to job applicants and candidates for employment who reside in the State of California (“Consumers”) and from whom GovOS collects “Personal Information” (as defined in the CCPA). GovOS provides you with this Notice because under the CCPA, California residents who are job applicants qualify as "Consumers.”

Professional Services Manager

GovOS

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