ABOUT FANDUEL
FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.
FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland.
Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.
FanDuel Group is a subsidiary of Flutter Entertainment plc, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE ROSTER
At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.
THE POSITION
Our roster has an opening with your name on it
As a Data Support Engineering Manager, you will build out the first central support team to service all the needs of data consumers across the company. This newly formed team of support engineers will provide first-line support and second-tier engineering capabilities to the data domain, ensuring the health of our data infrastructure and contributing to the delivery of reliable, timely, and consumable data. The success of this team will elevate the capabilities of our Data tribe to maximize the value of our data assets and empower employees to innovate.
THE GAME PLAN
Everyone on our team has a part to play
- Recruiting and building out an effective Data Engineering support team with Tier 1 and Tier 2 responsibilities.
- Establish workflows for routine data consumer support, operations monitoring, incident management, and problem management.
- Optimizing all workflows to deliver highest level quality and responsiveness.
- Partner with all other Data Engineering teams to build content for a support knowledge base for users and runbooks for monitoring and troubleshooting internal data pipelines and infrastructure.
- Leading the team to manage the trustworthy day-to-day operation of FanDuel’s data pipelines, services, data systems and environment.
- Leading the team to provide support and assistance to users regarding data queries, reporting tools and data-related issues.
- Leading the team to develop, enhance, and/or deprecate data solutions related to automated monitoring, performance tuning, and quality checks of data workflows.
- Managing incident response and resolution processes.
- Developing training materials and documentation on data tools and systems for engineers and users to follow as a standard.
- Ensuring compliance of data services and systems with internal/external audits and control practices.
- Fostering a collaborative and inclusive team culture focused on delivering quality data support services.
- Supporting and mentoring team members’ technical and personal development.
Other responsibilities include but not limited to:
- Contributing to and executing the data tribe strategy;
- Managing the day-to-day demands to achieve expected results;
- Driving a culture of continuous improvement within the data support team, across the data organization, and beyond;
- Effectively collaborate with leadership of all other teams of the Data organization;
- Adopting Agile WoW and keeping up-to-date with best practices and new trends;
- Maintaining program objectives, Key Results and success measurements.
THE STATS
What we’re looking for in our next teammate
- You have a strong technology background, with experience in technology-focused support, as well as at least several years data engineering, data warehouse development, or software development experience.
- You have several years of experience in data pipeline development, data management, or enterprise level engineering support with demonstrated leadership experience.
- You are proficient in SQL.
- You are proficient with programming languages, such as python or Scala, for data manipulation and processing.
- You have experience working with cloud analytics data platform technologies (Redshift and Databricks preferred).
- You have an understanding of data warehousing and ETL/ELT processes.
- You have experience with orchestration and monitoring tools (Airflow preferred).
- Experience with streaming data development and orchestration is a plus (Confluent, managed Kafka preferred)
- You are familiar with data visualization tools, such as Tableau and Looker.
- You have strong problem-solving skills, with the ability to get to the root causes of issues and implement effective solutions.
- Experience in working with cross-functional teams, including Project Managers and other stakeholders, to define the roadmap for data products and translate this into user stories.
- You have several years of experience in managing one or more teams, with the ability to plan, execute, and mitigate their backlogs.
- You have excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical audiences at different levels.
- You have a customer-oriented mindset, with a focus on delivering high-quality support services.
PLAYER BENEFITS
We treat our team right
From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another
FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!
The applicable salary range for this position is $141,000 - $185,000, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
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