Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

This role plays a key part in the establishment and development of a national network of Toast Certified partners capable of performing both 100% of our on-site implementation work and a large portion of our remote implementations. This role will be tasked with executing a high volume of work orders by planning and coordinating various phases of the Toast implementation to prevent delays, providing a high-quality implementation experience for our customers through our contractor partnerships.

About this roll*

• You’ll be the Onboarding Team member responsible for handling the scheduling and logistical coordination of customer implementations. 
• Participate in a number of activities associated with field operations, including but not limited to scheduling and resource allocation, customer relationships, and time management. 
• Strong customer service skills. Experienced with handling customer escalations, managing customer expectations, and driving successful resolutions.
• You’ll leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer and internal expectations on a proactive basis.
• Manage and execute the allocation and dispatching of jobs to contractor partners.
• Must be able to identify the optimal level of resources to assign -based on quality, capacity, and profitability. 
• Manage all rush requests and work closely with business teams to assure the proper resource is dispatched.
• Assure all tracking processes are completed properly and follow-up with specific contractors to obtain missing information.
• Assists Vendor Managers in the review of escalations related to quality.
• Participate in key cross-functional operations and process initiatives as needed.
• Contribute to process improvement and new program development. 
• Ensure tasks assigned are completed. Assist contractors and job site personnel to complete the scope of work assigned.

Do you have the right ingredients*? 

• Positivity - Maintain a positive attitude in a high-stress environment
• Initiative - Able to identify problems or new ideas without prompting, does not wait for others to take action or request to take action
• Calm Demeanor: Maintaining your composure is key; you have a great ability to maintain composure in challenging, high-energy environments, and you help others to do the same.
• Creativity:Desire for creative solutions to overcome any obstacles and improve efficiencies. 
• Project Management: Looking for strong communication,  organizational skills and a keen eye for detail. Ability to identify and manage competing priorities.
• Partnerships: Must be able to establish and maintain collaborative partnerships, with strong communication, relationship building, and organizational skills.

*Bread puns encouraged but not required

Our Spread of Total Rewards

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs 
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

#LI-KD1

#LI-REMOTE