Guest Service Agent @ IHG

About us

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying
a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them
create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve
been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give
you a warm welcome to the Holiday Inn® family.

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll have ambition, talent and obviously, some key skills.

What we need from you

Ideally you will have 1 year previous experience in a Front Office or Guest Services related role
Qualifications in Hotel Management and/or Hospitality related field preferred
Experience using Opera Property Management System is highly regarded
Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers
Articulate – A great communicator, you will be warm, welcoming and easy to talk to
Language – Fluent in local language; extra language skills would be great, but not essential
Savvy problem-solving skills that will turn potential issues into opportunities
Look smart – adhere to personal grooming and hygiene standards
Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you.

A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required
Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job
You must meet the legal requirements to work in Australia

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.