Full-Time

Manager of Customer Onboarding

Posted on 5/8/2024

Kojo

Kojo

51-200 employees

Construction material management and tool tracking software

Real Estate

Mid, Senior

Remote in USA

Required Skills
Sales
Communications
Requirements
  • Minimum 2+ years of demonstrated management and leadership experience, preferably in a SaaS Professional Services environment
  • Minimum 5+ years of ERP software implementation experience, preferably in the construction, manufacturing or industrial sector
  • Passion about delivering exceptional customer experiences and driving change and innovation
  • Excellent organizational and project management skills, and a knack for removing customer blockers or barriers to achieve project success
  • Strong written and verbal communication and presentation skills
  • Experience directly leading customer engagements, and a willingness to travel to meet with customers occasionally in this role
Responsibilities
  • Owning the processes and playbooks that drive the onboarding, implementation, and training of Kojo customers
  • Providing direct, hands-on oversight of customer engagements by developing project plans and schedules and leading a high-performing team of Onboarding Customer Success Managers
  • Understanding, delivering, and continuously improving upon the Kojo methodology for driving successful customer implementations
  • Managing the paid services business: researching and developing new paid services offerings to meet the needs of the market and to optimize the satisfaction and retention of Kojo customers
  • Coordinating and communicating the customer onboarding strategy and offerings with sales, customer success, product teams and other stakeholders
  • Building strong cross-functional relationships with Kojo Product and Engineering to help surface and collaboratively solve common implementation barriers
  • Maintaining reporting on utilization, revenue, team capacity, volume of project work, and future needs to inform the strategic direction of the department

Kojo provides a comprehensive construction material management software that integrates procurement processes for contractors, encompassing tool tracking and facilitating collaboration across office teams, field crews, warehouses, and vendors. This holistic approach not only streamlines operations but also drives significant reductions in material costs and waste while boosting productivity. Working here means being part of a team that is committed to improving efficiency and effectiveness in the construction industry, providing a clear competitive advantage in a vital sector.

Company Stage

Series C

Total Funding

$122.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

14%

1 year growth

43%

2 year growth

44%