Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

Job Title: Assistant Vice President / Miami Head of Hospitality & Internal Events

Location:  Miami

The Global Corporate Services (GCS) team at Blackstone services all global offices and lines of businesses across the firm. The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments which deliver services associated with Corporate Real Estate, Workplace Services, Facilities, Design & Construction, Office Services, Conference, Meeting Room & Internal Events Management, Catering Dining & Pantry Services and Travel Expense and Records Management.  We are seeking a full-time employee to join and lead hospitality services and internal events in Miami, based in the Miami office.

Position Overview:

Blackstone is seeking an experienced client services professional that will report into the Global Head of Administrative Services. This position will be responsible for managing and coordinating operational teams in Miami, with engagement and support across the AMERS office portfolio to high quality, right-sized services.

The Miami Head of Hospitality and Internal Events will oversee the day-to-day logistics of the internal meeting and event space, reception, pantry and office services team.   They will also work closely with all internal and external service providers to ensure smooth execution of all programs. Programs may include: small to medium scale investor meetings, internal meetings, internal trainings, and receptions. The role is highly customer service oriented, and no day is the same.  The ideal candidate will possess leadership, communication, operations and client service skills. The candidate must be confident managing a variable workload in a collaborative environment with internal and external clients.

Responsibilities include, but are not limited to the following:

• Oversight of all Miami office hospitality and business services – reception, pantries, conference room bookings, and mail services.
• Responsible for the onsite day of coordination, planning, scheduling, and overall quality control of all meetings and rooms.
• Partner with internal service providers to ensure catering, event set up, service, and quality expectations are met.
• Act as primary relationship manager for all professional and corporate group contacts for the design, configuration and provision of services and delivery of internal meetings and events.
• Partner with Events and Marketing teams to ensure that all onsite BX events align to branding, corporate design and production standards
• Assist with conference/meeting room walkthroughs to ensure spaces are presentable and up to Blackstone standard. 
• Perform administrative duties and special projects related to the department as assigned.
• Be one of the expert users for the firm’s conference room booking platform (EMS) in order to provide support to internal clients and to ensure integrity and accuracy of information.
• Handle day-to-day administration of internal events and programs – including menu formatting, floorplans, facility tickets, etc.
• Responsible for maintaining and fostering positive internal and external relationships, with clients, vendors, and service providers.
• Build and document standard operating procedures for all service teams
• Regular inventory and quality check of all supplies needed for meetings and events.
• Recommend plan of operation and logistics and ensure clients receive exceptional customer service and support for their events/meetings and prepare for and contribute to weekly logistics and cross team meetings.
• Partner with GCS CRES and T&E team to deliver holistic office-based experiences
• Ensure adherence with regional health and safety regulations.
• Lead financial reporting post event and holistically between business units, catering partnerships, and external vendors. 
• Collaborate with Facilities and Procurement teams to onboard new vendors and keep vendors up to date with insurance and building requirements.
• Elevate current services to next level in Miami for meetings, reception and pantry services.

• Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services

• Manage monthly re-billing and detailed budget management for services

• Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure BX service levels and values are achieved and within budget as well as invoice processing and payments/re-charges
• Oversight of all team ordering, purchasing, and invoice reconciliation

• Assume the role as an “expert in residence” in space optimisation, keeping up-to-date on  emerging technologies and opportunities to enhance the space

• Report, track and monitor internal meeting/event/visitor activity and propose process improvements; e.g., tech systems EMS, Cvent, Envoy

Qualifications / Skills:

• Bachelor’s Degree and 5+ years of related experience in hospitality, food & beverage, operations.
• Excellent interpersonal skills with the ability to connect easily with others and handle difficult interactions with discretion and diplomacy
• Motivated, responsible self-starter who operates with a sense of urgency and is results-oriented
• Exceptional customer service orientation, skills and approach and able to anticipate service requests
• Excellent organizational and multi-tasking skills with the ability to prioritize multiple meetings and deliverables with a high level of attention to detail                           
• Able to meet frequent and specific deadlines and follow up consistently to ensure tasks are completed
• Excellent, clear written and verbal communication skills
• Have a collaborative, positive, team-oriented attitude                                                                           
• Highest level of professionalism, discretion, and professional integrity
• Have sound judgment in order to resolve problems and make decisions
• Familiarity and understanding of various corporate services specific systems; including but not limited to Concur, CVENT, IWMS tools, advance Adobe, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, and MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required
• Strong work ethic, patience and a winning attitude. Calm and collected under pressure
• Resourceful, anticipates stakeholder requirements, adaptable and proactive to issues and changes
• Highest level of professionalism

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

Actual base salary within that range will be determined by several components including but not limited to the individual’s experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please email Human Resources at [email protected].

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.