Full-Time

Manager – Customer success

Posted on 1/16/2025

Watershed

Watershed

501-1,000 employees

Software platform for climate program management

No salary listed

Senior, Expert

London, UK

The European team is primarily based in London.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • A background leading customer success teams in an Enterprise SaaS space
  • A passion for people development and coaching
  • Great examples of working cross functionally to build products for customers
  • Experience developing operational processes and delivering on key metrics in early stage/ high growth companies that drive towards operational excellence
Responsibilities
  • Hire, develop and coach a team of Customer Success Managers
  • Develop and help drive team to achieve key metrics, including customer satisfaction, retention, and expansion
  • Guide and support your team in managing their customers throughout their lifecycle, taking an active role in helping them drive engagement with Watershed’s products and services
  • Partner with your team to act as a key contact with Sr level stakeholders at our customers and support their lifecycle with Watershed
  • Collaborate with our product teams and be the voice of the customer, providing regular and actionable customer feedback
  • Develop and implement processes and tools that help the CS function scale and effectively deliver value for customers
  • Be a representative of the CS function, and of the broader Watershed leadership team, within the London office

Watershed provides a software platform that assists companies in managing their climate programs. The platform includes tools for measuring carbon footprints, setting reduction targets, funding carbon removal projects, and tracking progress towards net-zero emissions by 2030. Clients, including major corporations like Apple and Microsoft, subscribe to Watershed's services for ongoing access to these climate management tools. What sets Watershed apart from competitors is its focus on user-friendly solutions that help businesses navigate regulatory demands and meet sustainability goals effectively. The company's goal is to empower organizations to achieve significant reductions in carbon emissions and enhance their overall environmental impact.

Company Size

501-1,000

Company Stage

Series C

Total Funding

$179.7M

Headquarters

San Francisco, California

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of VitalMetrics enhances emissions measurement and reporting capabilities.
  • Growing climate tech market offers expansion opportunities for Watershed.
  • Integration with Spiritus' 'Carbon Orchard' could enhance carbon removal offerings.

What critics are saying

  • Emerging competition from Spiritus in cost-effective carbon removal solutions.
  • Underfunding of climate solutions may limit Watershed's growth potential.
  • Integration challenges with VitalMetrics could affect service delivery.

What makes Watershed unique

  • Watershed offers a comprehensive climate platform for end-to-end carbon management.
  • The platform provides audit-grade carbon measurement and one-click disclosure and reporting.
  • Watershed's exclusive marketplace offers high-quality carbon removal projects and offsets.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Fertility Treatment Support

Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

2%

2 year growth

5%
Business Wire
Mar 19th, 2024
Spiritus Announces The First “Carbon Orchard” For Direct Air Capture, Will Sequester 2 Megatons Of Carbon Annually In Wyoming

LOS ALAMOS, N.M.--(BUSINESS WIRE)--In a significant development for climate action, Spiritus, the leading climate tech company designing solutions for market accessible carbon removal using direct air capture (DAC), has announced today that it will establish its first “Carbon Orchard” direct air capture and sequestration site in Central Wyoming. The facility, known as Orchard One, will be one of the world’s largest direct air capture facilities, capable of capturing and sequestering up to two megatons of carbon from the atmosphere annually. Orchard One will bring hundreds of jobs to Wyoming, and will begin carbon removal in 2026. Spiritus is pioneering a new offering for direct air capture, the gold standard for high-quality carbon dioxide removal (CDR), that makes direct air capture accessible within all net-zero portfolios by driving a tenfold reduction in cost from current standards. Increasing accessibility means bringing the cost of direct air capture and geologic sequestration under $100 a ton, a tenfold cost reduction, enabling stakeholders to achieve more carbon removal value for their high-quality CDR investments. Stakeholders can now include top-quality direct air capture from Orchard One in their portfolios, overcoming a major concern with alternative lower-quality lower-permanence carbon credits and offsets

Yahoo Finance
Mar 19th, 2024
Spiritus Announces The First "Carbon Orchard" For Direct Air Capture, Will Sequester 2 Megatons Of Carbon Annually In Wyoming

The first facility of its kind, Orchard One will remove the emissions of 340,000 pickup trucks annuallyLOS ALAMOS, N.M., March 19, 2024--(BUSINESS WIRE)--In a significant development for climate action, Spiritus, the leading climate tech company designing solutions for market accessible carbon removal using direct air capture (DAC), has announced today that it will establish its first "Carbon Orchard" direct air capture and sequestration site in Central Wyoming. The facility, known as Orchard One, will be one of the world’s largest direct air capture facilities, capable of capturing and sequestering up to two megatons of carbon from the atmosphere annually. Orchard One will bring hundreds of jobs to Wyoming, and will begin carbon removal in 2026.Spiritus is pioneering a new offering for direct air capture, the gold standard for high-quality carbon dioxide removal (CDR), that makes direct air capture accessible within all net-zero portfolios by driving a tenfold reduction in cost from current standards. Increasing accessibility means bringing the cost of direct air capture and geologic sequestration under $100 a ton, a tenfold cost reduction, enabling stakeholders to achieve more carbon removal value for their high-quality CDR investments. Stakeholders can now include top-quality direct air capture from Orchard One in their portfolios, overcoming a major concern with alternative lower-quality lower-permanence carbon credits and offsets.Orchard One will exclusively use geologic sequestration to store captured carbon on-site. Often referred to as the gold standard of carbon storage, geologic sequestration prevents carbon from re-entering the atmosphere by trapping it in naturally occurring rock formations deep underground

VC News Daily
Feb 1st, 2024
Watershed Scoops Up $100M Series C Round

Watershed Scoops Up $100M Series C Round. 2024-02-01

Tech.eu
Jun 3rd, 2023
Climate Impacts Are Coming, Let’S Get Excited About The Solutions

Climate solutions are significantly underfunded and under-prioritised by both the public and private sectors. Currently, only an estimated 16% of climate finance needs are being met, with early technology readiness solutions experiencing the largest funding deficits. Barring serious changes being made quickly, according to the IPCC’s latest synthesis report, the world is now likely to overshoot the Paris Agreement goal of limiting warming to 1.5°C.The bulk of climate investment, to date, has focused on mitigation solutions like renewable energy, electric vehicles and shifting to electrification. While bringing emissions to net-zero as soon as possible is imperative, even with best efforts we know a certain level of warming is now locked in. It’s therefore crucial that governments and businesses alike prioritise adaptation and resilience strategies spending alongside mitigation. These resilience efforts will address risks arising from climate change, and importantly enable economies and businesses to grow and prosper in the face of increasing climate hazards.Building an Understanding of Climate RisksIn its illuminating 2018 report, the IPCC laid out the differences between a 1.5ºC and 2.0ºC world

Tech.eu
Apr 15th, 2023
How Fintech And Saas Are Solving The Climate Challenge

Climate tech funding in 2022 represented more than a quarter of every venture dollar invested in 2022 according to PwC’s State of Climate Tech 2022 report. This represents aggregate funds raised for climate tech since the start of 2018 of $260 billion, over which more than $52 billion has come in 2022. Climate fintech startups raised $3 billion in 2022, с. 3x vs 2021 according to data from CommerzVentures.This is just the beginning of the surge. PitchBook estimates the climate tech market will be near $1.4 trillion in five years, representing a сompound annual growth rate of 8.8%. Carbon tech (incl

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