Merchant Premium Support Specialist
Posted on 3/14/2024
INACTIVE
Uber

10,001+ employees

Ride-sharing app
Company Overview
Uber's mission is to reimagine the way the world moves for the better. The company operates a ride-sharing platform that provides more than 15 million rides each day.
Data & Analytics
Consumer Software

Company Stage

N/A

Total Funding

$24.8B

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

7%

1 year growth

12%

2 year growth

5%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment
  • At least 1 year of supporting customers over the phone
  • Comfortable operating in multiple modalities
Responsibilities
  • Demonstrate empathy while solving customer concerns
  • Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues
  • Work on both phone and ticket-based cases, if relevant, and resolve escalations
  • Perform root cause analysis and present findings
  • Highlight common ticket types/issues to Team Lead