Network Operation Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Description

The Network Operational Lead is responsible for all aspects of Network Operations.

This position requires working with key MSPs, Vendors, Cloud Providers, Engineering, and Local onsite Teams to ensure the successful planning, management, and support required to meet the platform capacity, performance, and availability requirements to support McKesson’s business objectives. The Network Ops Lead also assumes Major Incident Management (MIM) responsibilities for the enterprise concerning incidents; leading technical teams & MSPs to drive resolution efforts for critical outages/incidents to restore normal service operation as quickly as possible, to minimize the impact to McKesson business operations and its customers.

Key Responsibilities

• Responsible for all aspects of Network Operations – including operational maintenance, repairs, uptime, resilience, and efficiency to the McKesson enterprise.
• Coordinate with MSPs routine/non-routine maintenance activities on the Network infrastructure
• Partner closely with cross-functional IT operations, engineering, delivery, and security teams to drive our digital transformation agenda.
• Assume Major Incident Management (MIM) responsibilities, lead service recovery, and resolve conflicts to move forward to resolution.
• Drive improvement initiatives for optimizing operations
• Participate in CAB for all relevant change management activities
• Establish capacity, performance & availability KPI Metrics for Network operations
• Initiate corrective actions to ensure operational stability, capacity, and availability.
• Develop and manages the enterprise Network Operational budget for maintenance, repairs, and operating costs
• Manage operational documentation, including Plans, Standard Operating Procedures, and Manuals.
• Facilitate Post-Incident Review (PIR) meetings, identifying root causes and supervising follow-up actions. Collaborates with product owners, business unit, engineering, and support teams to fully understand impacts and implement remediation efforts.
• Drive operational excellence - develops operational playbooks to improve detection, triage, and resolution of major incidents.
• Promote best practices and process standardization across the McKesson enterprise. 
• Provide leadership, set direction and priorities for the functional team, assign goals, set clear accountabilities and performance expectations.

Minimum Qualifications : Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications

Critical Skills

• Experience, with the candidate’s most recent responsibilities showing a progression to that of a “Tier 3” Support Engineer (or similar capacity).
• Cisco CCIE level experience
• Strong working knowledge of routers and L2/L3 switches.  
• Good Experience of network protocols (TCP/IP, SNMP), routing protocols (BGP, EIGRP, and OSPF), SD-WAN and LAN technologies (VRF, VLANs). 
• Proven ability to manage multiple vendors in an outsourced IT environment.
• Ability to present technical data in a manner understandable to the particular audience for both technical and non-technical discussions.

Additional Skills

• Self-starter with a high level of initiative.
• Able to work with minimal supervision, flexible, work well under pressure
• Good planning/organization capability and ability to make decisions quickly.
• Ability to work well with others in a team environment.
• Excellent oral and written communication skills.  
• Demonstrate advanced problem-solving skills, have strong presentation and analytical skills, and possess a strong desire to work in a fast-paced environment.  

Physical Requirements

• General Office Demands
• Travel = up to 20%

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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