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Card Escalations Associate
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
Requirements
  • 3+ years experience in a customer facing implementation, operations, or product support focused role
  • Strong critical thinker who loves connecting the dots and understanding how things work
  • Confidence working with technical and non-technical cross-functional teams; you are able to understand and articulate customer needs, while understanding how things work so you can troubleshoot issues with technical teams
  • Familiarity with APIs, specifically reading payloads
  • Experience with SQL and log tools (e.g. Sumo Logic)
  • Bonus points for knowledge of the payments ecosystem, ideally with a focus in the card issuing and tokenization space
Responsibilities
  • Provide subject matter expertise in resolving issues related to card issuing and processing across card products at Afterpay
  • Resolve escalations from Customer Support / Merchant Services and maintain ongoing operational processes, related to Afterpay's suite of card products
  • Keep an eye out for trends and engage with external partners to drive resolution of payments issues, provide recommendations and work with key stakeholders on operational improvements to effectively manage or resolve persistent issues
  • Partner closely with internal stakeholders to continuously provide feedback and improve processes
Square

1,001-5,000 employees

Digital payment processor
Company mission
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.