Full-Time

Program Manager

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Compensation Overview

$154k - $192k/yr

+ Bonus

Expert

No H1B Sponsorship

Washington, DC, USA + 2 more

More locations: Denver, CO, USA | Huntsville, AL, USA

Candidates must be based in Huntsville, Denver, CO area, or the DC Metro area. Up to 50% travel may be required if not located in Huntsville.

US Citizenship, US Top Secret Clearance Required

Category
Project Management
Business & Strategy
Required Skills
Word/Pages/Docs
JIRA
Confluence
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s Degree in a technical field and 10+ years of experience in project/program management
  • U.S. Citizenship required with the ability to obtain and maintain a DoD security clearance
  • Strong business acumen
  • Excellent written and verbal communication skills, specifically associated with stakeholder communication and management
  • Demonstrated expertise in program management, with preferred experience in DoD acquisition efforts geared towards the R&D and EMD phases.
  • Demonstrated experience in vendor or subcontractor management
  • Must be highly proficient in all Microsoft Office products. Must have skilled ability to create PowerPoint briefings, Excel spreadsheets, Word documents, and schedules using tools such as Project, Confluence, Teams, JIRA, etc.
  • Self-motivated, detail-oriented individual comfortable assuming a program leadership role across a business unit that may include managing concurrent efforts
  • Experience in generating responses to Requests for Information (RFI) and Requests for Quote/Proposal (RFQ/RFP)
Responsibilities
  • Direct and manage all phases of programs from inception through completion.
  • Responsible for the cost, schedule and technical performance of the program(s)
  • Coordinate proposal development and be able to speak to the pricing, subcontracting, high-level technical approach, and schedule with TSC leadership and the prospective customer.
  • Create rough orders of magnitude (ROMs) with technical staff associated with different products and subject areas across the company in order to provide customers with quick-turn information to feed their funding requests.
  • Act as a primary customer contact for program activities, lead program review sessions with the customer to discuss cost, schedule, contracting, and technical performance.
  • Establish a knowledge base of the assigned business unit to understand the technical and programmatic roadmaps that align to business needs.
  • Establish milestones and monitor adherence to master plans and schedules, identify program risks and issues and obtain solutions through concise mitigation strategies.
  • Coordinate the work of employees assigned to the program from technical, manufacturing and administrative areas, while monitoring and deconflicting shared resources across the business unit.
Desired Qualifications
  • PMP preferred
  • Recent experience in a product transition environment – taking development work to production
  • Experience in product management

TSC focuses on enhancing the relationship between customers and brands through digital customer experience (CX) solutions. The company helps clients understand their customers' journeys and identify areas for improvement by using methods like customer journey mapping and usability testing. After pinpointing opportunities, TSC assists in digitizing processes and develops solutions that lead to improved customer satisfaction. Unlike many competitors, TSC emphasizes the importance of creating positive customer experiences as a core part of business success. With a global presence across four offices and as part of the larger Sitel Group, TSC aims to help brands create happier customers, ultimately driving better business outcomes.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in journey mapping.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies growth allows TSC to provide integrated CX solutions.

What critics are saying

  • Emerging CX agencies offering lower-cost solutions threaten TSC's market share.
  • Rapid AI tool evolution may outpace TSC's technological capabilities.
  • Stricter data privacy regulations could increase TSC's compliance costs.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for personalized experiences.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement