Job Description

As a Technical Writer with a background in WalkMe, you’ll join a growing content operations team and create dynamic standard operating procedures, policies, and performance support guides.

You’ll work on multiple and initiatives and have a hand in all parts of the content lifecycle: from analysis and production to management and deployment. Further, you’ll work on semantic solutions to complex problems across all of our content channels.

You Will:

Walkme

• Build, publish, monitor, and maintain all WalkMe content
• Problem solve technical issues using knowledge of HTML/CSS/jQuery
• Provide insights on the roadmap and implementation of Walkme content based on input from stakeholders, customers, and your professional experience
• Establish content standards and best practices for WalkMe content
• Be a subject matter expert on Digital Adoption and the Walkme software application
• Analyze user behavior to identify gaps and inefficiencies
• Report monthly on digital adoption metrics and Return on investment
• Help plan, prepare, deliver, and maintain WalkMe onboarding materials

Policies and Procedures:

• Distill complex financial and technical concepts into easily digestible documentation for internal audiences
• Author, edit, clarify, and compose high-quality policies and procedures
• Anticipate and understand user obstacles through regular communication and have a thoughtful mindset for resolving those obstacles
• Comply with preset standards on language, writing style, structure, and format
• Work with partners across the enterprise to gain insights on how information is consumed by a global audience, and then determine efficient ways to present and deliver such information across markets in multiple languages
• Support integration of taxonomies and ontologies to solve KMT challenges
• Analyze content and data sources to discover the core components and relationships for our business domain

Project Management

• Collaborate with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and resources needed
• Ensure that projects remain in scope and meet scheduling, deadline, and quality requirements

Qualifications

You Have:

• 3+ years of experience with WalkMe software required
• 3 + years of technical writing experience required
• Bachelor’s Degree in Journalism, English, Technical Communication, Computer Science, Library and Information Science or related field required
• An advanced degree or certification in Technical Communication and/or Project Management is preferred
• WalkMe Builder certification is preferred
• Experience designing and managing taxonomies, thesauri, and/or ontologies a plus

Critical Competencies

• English
• Digital Adoption (WalkMe)
• Technical writing
• Topic-based authoring
• HTML/CSS/JQuery (up to 1.8.3)
• User experience
• User research
• Project management (capacity planning, scoping, prioritization, risk management, change management)
• Knowledge management
• Analytics and reporting
• Finance technology
• Taxonomy/ontology
• Information architecture
• Content localization/globalization
• Proofreading/copyediting
• Google Suite
• Coda
• Data visualization
• Stakeholder management
• Interviewing