Full-Time

Lead Personal Shopper

Posted on 1/15/2025

SpartanNash

SpartanNash

1,001-5,000 employees

Food & Agriculture
Social Impact

Junior, Mid

No H1B Sponsorship

Allendale Charter Twp, MI, USA

Category
Inventory Management
Quality Control & Compliance
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service

You match the following SpartanNash's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High school diploma or GED (preferred)
  • One year of retail or related experience preferred.
  • Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
  • Strong organization and prioritization skills.
  • Ability to make decisions and solve problems.
  • Good leadership and training skills.
  • Ability to develop knowledge of products and store layout for efficient picking procedures.
  • Proficient in MS office applications (i.e.Word, Excel, PowerPoint, etc.).
  • Ability to work a flexible schedule based on the needs of the department.
Responsibilities
  • Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.
  • Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).
  • Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction.
  • Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.
  • Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).
  • Report customer issues, shorts, overages, damages to store management immediately.
  • Research and resolve customer complaints/problems in an appropriate and timely manner.
  • Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met.
  • Responsible to provide focused and effective customer service.
  • Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
  • Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.
  • Follow all PPE and Safety Guidelines
  • Follow all Food Safety and Cleaning Expectations
  • Follow Guest Experience Guidelines
  • May be assigned tasks in other departments based on customer experience need
  • Additional responsibilities may be assigned as needed.
Desired Qualifications
  • One year of retail or related experience preferred.

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

N/A

Headquarters

Byron Township, Michigan

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Fresh Encounter Inc. strengthens SpartanNash's presence in the Midwest.
  • Integration of AI in supply chain management can enhance efficiency and reduce costs.
  • Rising demand for private label brands offers growth opportunities for SpartanNash.

What critics are saying

  • Operational challenges may arise from integrating Fresh Encounter Inc. into SpartanNash.
  • Rising fuel costs could increase logistics and distribution expenses for SpartanNash.
  • Potential regulatory scrutiny over acquisitions may delay SpartanNash's growth plans.

What makes SpartanNash unique

  • SpartanNash's acquisition of Fresh Encounter Inc. expands its retail footprint by 33%.
  • The company offers unique childcare benefits, enhancing employee satisfaction and retention.
  • SpartanNash's Our Family Scholarship program supports community service and education.

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Benefits

Health Insurance

401(k) Company Match

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Paid Parental Leave

Company News

PR Newswire
Jan 29th, 2025
Spartannash To Webcast Fourth Quarter And Fiscal 2024 Earnings Conference Call

GRAND RAPIDS, Mich., Jan. 29, 2025 /PRNewswire/ -- Food solutions company SpartanNash (the "Company") (Nasdaq: SPTN) will announce its financial results before the stock market opens on Wednesday, Feb. 12, 2025, for the 12-week fourth quarter and 52-week fiscal year ended Dec. 28, 2024.The Company will host a conference call to discuss its quarterly results with additional comments and details on Wednesday, Feb. 12, 2025, at 8:30 a.m. ET

PR Newswire
Dec 16th, 2024
Spartannash Awards 25 Scholarships To Students Demonstrating Outstanding Community Service

Third annual Our Family® Scholarship program awards 25 $2,500 scholarships to students making a differenceGRAND RAPIDS, Mich., Dec. 16, 2024 /PRNewswire/ -- Food solutions company SpartanNash® (the "Company") (Nasdaq: SPTN) today announced the recipients of its 2024 Our Family® Scholarship. This year, the Company set a new record by awarding 25 students with $2,500 scholarships in recognition of outstanding service to their local communities.SpartanNash awarded 25 students with $2,500 scholarships in recognition of outstanding service to their local communities."We are committed to helping our retail stores and independent grocer customers give back to the communities they serve by honoring standout students who have made a difference," said SpartanNash Executive Vice President and Chief Customer Officer Amy McClellan. "The Our Family Scholarship embodies what it means to serve, and it's a privilege to support our recipients' education so they can continue building brighter futures for themselves and their communities."The Our Family Scholarship program honors undergraduate, graduate and vocational students who go above and beyond in serving others. Recipients were selected for their dedication to creating better places to live, play and grow. The awarded funds can be applied to any form of higher education, from two- and four-year universities to trade schools and other post-secondary education programs.This year's winners represent diverse efforts to address challenges in their communities

PR Newswire
Nov 22nd, 2024
Spartannash Declares Quarterly Cash Dividend

GRAND RAPIDS, Mich., Nov. 22, 2024 /PRNewswire/ -- Food solutions company SpartanNash (the "Company") (Nasdaq: SPTN) today announced that on Nov. 20, 2024, its Board of Directors approved a quarterly cash dividend of $0.2175 per common share. The dividend will be paid on Dec. 30, 2024, to shareholders of record as of the close of business on Dec. 9, 2024

PR Newswire
Nov 4th, 2024
SpartanNash Welcomes Djouma Barry as SVP and Chief Retail Officer

GRAND RAPIDS, Mich., Nov. 4, 2024 /PRNewswire/ - Food solutions company SpartanNash (the "Company") (Nasdaq: SPTN) today announced Djouma Barry has been hired as Senior Vice President and Chief Retail Officer.

The Produce News
Oct 30th, 2024
Another SpartanNash acquisition fuels growth

SpartanNash has entered into an asset purchase agreement with Markham Enterprises, Markham Oil and its affiliates, a chain of convenience stores and fuel distributor in mid-Michigan.

Rebusiness Online
Oct 16th, 2024
SpartanNash Acquires 49-Store Fresh Encounter Supermarket Chain in Midwest

GRAND RAPIDS, MICH.- Grand Rapids-based food solutions company SpartanNash has acquired Fresh Encounter Inc. (FEI), a 49-store supermarket chain with locations in Ohio, Indiana and Kentucky.

PR Newswire
Oct 14th, 2024
SpartanNash Acquiring Fresh Encounter Inc., Growing Retail Footprint by 33%

/PRNewswire/ -- Food solutions company SpartanNash (the "Company") (Nasdaq: SPTN) today announced its acquisition of Fresh Encounter Inc. ("FEI"), a 49-store...

Kilgore News Herald
Oct 14th, 2024
SpartanNash Acquiring Fresh Encounter Inc., Growing Retail Footprint by 33%

GRAND RAPIDS, Mich., Oct. 14, 2024 /PRNewswire/ - Food solutions company SpartanNash (the "Company") (Nasdaq: SPTN) today announced its acquisition of Fresh Encounter Inc. ("FEI"), a 49-store supermarket chain serving Ohio, Indiana and Kentucky.

PR Newswire
Oct 1st, 2024
SpartanNash Invests in Families with New Childcare Benefits for Associates

GRAND RAPIDS, Mich., Oct. 1, 2024 /PRNewswire/ - Food solutions company SpartanNash (the "Company") (Nasdaq: SPTN) today announced the expansion of its award-winning Total Rewards program, directly addressing the growing challenges faced by working families in accessing childcare.

Financial Times
Sep 30th, 2024
SpartanNash Promotes Kristen Porter to Vice President, Associate General Counsel and Compliance Officer

Porter joined SpartanNash in March 2022 as Director and Assistant General Counsel and was promoted to Senior Director, Assistant General Counsel & Compliance Officer in March 2023.

INACTIVE