Lead Personal Shopper

This role is responsibleto leadthe eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.

Here’s what you’ll do:

• Responsible to lead the eCommerce process for receiving customer’s online orders and picking or delegating picking of orders. 

• Review customer comments/special instructions, as applicable, to ensure product selected matches customer’s request; follow up on issues as necessary (i.e., product substitution, etc.). 

• Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction 

• Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items. 

• Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed). 

• Report customer issues, shorts, overages, damages to store management immediately. 

• Research and resolve customer complaints/problems in an appropriate and timely manner. 

• Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met. 

• Responsible to provide focused and effective customer service.

• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction. 

• Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes. 

• Follow all PPE and Safety Guidelines

• Follow all Food Safety and Cleaning Expectations

• Follow Guest Experience Guidelines

• May be assigned tasks in other departments based on customer experience need

• Additional responsibilities may be assigned as needed
   

Here’s what you’ll need: 

• High school diploma or GED (preferred)

• One year of retail or related experience preferred.

• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers. 

• Strong organization and prioritization skills. 

• Ability to make decisions and solve problems. 

• Good leadership and training skills. 

• Ability to develop knowledge of products and store layout for efficient picking procedures. 

• Proficient in MS office applications (i.e.Word, Excel, PowerPoint, etc.). 

• Ability to work a flexible schedule based on the needs of the department.