Full-Time

Enterprise Customer Success Manager

Posted on 12/13/2024

Postman

Postman

1,001-5,000 employees

API development and collaboration platform

Enterprise Software
Healthcare

Senior, Expert

Remote in UK

Candidates must be based in the EMEA region.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Development Operations (DevOps)

You match the following Postman's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience.
  • 8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space.
  • Fluent in English and German.
  • Strong consulting skills & proven results working as a trusted advisor to drive business value for customers.
  • Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders.
  • Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders to discover & influence requirements, use cases, & strategy.
  • Ability to drive effective & influencing conversations at the C-level; facilitation of difficult discussions & adept at handling objections.
  • Experience building Business value ROI models.
  • Good understanding of API development, Devops principles & modern cloud infrastructure.
Responsibilities
  • Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity.
  • Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman. Consult customers on how Postman can solve their business and API-related needs.
  • Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes.
  • Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them.
  • Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations.
  • Lead the cross functional post sales team at Postman, delivering a seamless experience on behalf of the customer.
  • Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions.
  • Predict & forecast risk, renewal & expansion within the customer portfolio.
Desired Qualifications
  • Technical background & prior experience with developer focused SaaS applications/platforms (such as Atlassian, Microsoft or AWS) strongly preferred.
  • Fast learner. Excited to learn new technology & become a product expert.

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The platform includes tools that enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Postman operates on a subscription-based model, offering different pricing tiers for individual developers, small teams, and large enterprises, while also providing a free tier to attract new users. A key aspect of Postman's service is its ability to facilitate real-time data exchange, which has been particularly valuable during the COVID-19 pandemic, as it provided API collections for healthcare professionals and researchers. Postman's goal is to streamline the API development process and enhance collaboration among development teams.

Company Stage

Series D

Total Funding

$422.2M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Postman's v11 update reduces collaboration friction, enhancing productivity for API professionals.
  • The acquisition of Orbit enhances API collaboration by integrating community growth tools.
  • Postman's focus on AI-powered API development positions it well for future technological shifts.

What critics are saying

  • Increased competition from Sequentum's public cloud API may attract developers away.
  • Rapid API growth may surpass current management tools, challenging Postman's platform efficiency.
  • Postman may be outpaced by competitors offering more innovative AI solutions.

What makes Postman unique

  • Postman offers a comprehensive API development environment for over 30 million developers.
  • The platform supports API-first development, automated testing, and streamlined collaboration.
  • Postman's subscription model caters to individual developers, small teams, and large enterprises.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

INACTIVE