IT Manager

Salary Range: 85000 to 100000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities

• Maintain, monitor, and manage the company’s IT infrastructure, including end-user devices, networks, SaaS services, and cloud environments.
• Manage and maintain on-site and remote AV Conference room equipment.
• Troubleshoot technical issues and provide timely resolutions to ensure high system availability and performance.
• Engage with external vendors for hardware, software, and services procurement.
• Manage vendor relationships to ensure quality service delivery and cost-effectiveness.
• Oversee contract renewals, maintenance agreements, and software licensing.
• Manage day-to-day IT operations, including backups, disaster recovery planning, and system monitoring.
• Support the company’s employees and resolve any IT issues they report.
• Manage the company’s SaaS tools, including managing users and permissions.
• Oversee hardware and software asset management, including tracking, shipping, and reprovisioning of assets.
• Establish and maintain IT policies, procedures, and best practices to improve operational efficiency.
• Serve as the primary point of contact for technical support requests and provide guidance on IT best practices.
• Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations.
• Assist with end-user training and support when necessary.
• Assist with end-user onboarding and offboarding.

Qualifications

• 1 year of experience in IT system administration, network management, or IT operations.
• Hands-on experience with Windows and macOS operating systems and networking.
• Hands-on experience with SaaS services including: Okta, Office 365, Google Workspace, Slack
• Knowledge of cybersecurity principles, including firewall configuration, encryption, and data protection.
• Strong problem-solving skills with the ability to work independently and manage multiple projects simultaneously.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.




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