Consultant

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This posting is for a Product Owner role on our Auto Sophistication Value Stream.  This role will be a member of both the Business Delivery team and our agile technology team, serving as the business proxy on the team, representing customer needs.

Major responsibilities include:

• Prioritizes and maintains a holistic product backlog including new build, enhancement work, defects and PILs, and technology driven work.  
• Provides critical input to developers and agile teams serving as the liaison to ensure the business and customer point of view is captured.          
• Partners with the Technology Analyst, Developers, and Testers to define and deliver scope that meets the business outcomes our customers request through story card development and execution.
• Triages issues and defects assigned to the line.  Works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas.       
• Participates in planning and execution of testing in the software development cycle to ensure a quality product is produced.    
• Manages a continuous feedback loop to refine the team processes as well as the product owner processes.

The ideal candidate has some level of experience with the Guidewire PolicyCenter platform, strong communication skills, the ability to collaborate with and lead teams, think tactically and excel in data driven decision making. Experience with Agile Delivery methodologies a plus.  

Compensation Grade: G4 Payband

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Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As the Consultant, you will partner with key team members to define the product and journey vision and strategy. This role will be expected to discover, refine, maintain and deliver a product and journey that addresses user needs while creating the right user experience.

You will also be a member of the agile team who serves as the customer proxy for the development team. You will be responsible for working with stakeholders to deliver solutions that meet the desired business outcomes, measured by a set of KPIs. You will have end-to-end accountability for prioritizing and maintaining a holistic product backlog (including new build, enhancement work, technology driven work etc).

Job Description

Key Responsibilities:   

• Partners with key stakeholders to execute on strategic vision/roadmap. Prioritizes and maintains a holistic product backlog including new build, enhancement work and technology driven work. 

• Provides critical input to developers and agile teams serving as the liaison to ensure the business point of view is captured.                    

• Accountable for managing product backload across all work to meet expected delivery outcomes. 

• Where applicable, navigates outside partners to understand their expectations and ideal interactions within Nationwide.  

• Participates in various meetings focused on driving short term outcomes and plans.      

• Understands and connects the impact across Nationwide to ensure solutions meet needs and expectations across the organization.          

• Participates in planning and execution of user acceptance testing, triages issues and works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas.

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to AVP. 

Typical Skills and Experiences:   

Education: Bachelors degree in business, IT or related field with advanced degree preferred. 

Experience: Typically, 7 or more years of demonstrated experience in product management, business consulting & analysis, business process analysis and design. Product, business or engineering background is preferred. 

Knowledge, Abilities and Skills: Proven understanding of a broad set of technologies and interactions impacting the end-to-end product. Expert knowledge of insurance practices.  Advanced level understanding of agile planning and delivery methodologies in a product-centric operating model. Solid understanding of customer business and product environment.  Must possess an entrepreneurial mindset focused on leading with customer centricity.  Command of both verbal and written communication and presentation abilities. Demonstrated ability to manage through group level change such as change in business model, restructuring operations, new technologies, mergers, major collaborations, etc. Strong project and process management skills. Able to adapt to a fast-paced environment. Strong problem-solving and decision-making skills. Capable of negotiating and interacting with senior leadership, internal and external partners.  Ability to solve problems and identify innovative and creative ways to bring customer experiences to life.  Strong knowledge of the Insurance industry, customer centric design principles and data and analytics. Ability to manage a budget and effectively prioritize. 

Other criteria, including leadership skills, competencies and experiences may take precedence.  

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. 

Values: Regularly and consistently demonstrates Nationwide Values. 

Job Conditions:   

Overtime Eligibility: Not eligible (Exempt) 

Working Conditions: Normal office environment. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

We currently anticipate accepting applications until 03/14/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Consultant, Business Capability Team Owner : $95,000.00-$197,000.00The expected starting salary range for Consultant, Business Capability Team Owner : $106,000.00 - $158,000.00