Full-Time
Assistant Operations Manager
PDS Health
Integrated healthcare support company
Compensation Overview
$68.6k - $84k/yr
Fresno, CA, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- A High School Diploma or general education degree (GED).
- Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
- Ability to manage operational processes, use computers proficiently, and make data-driven decisions.
- Understanding of profit drivers, performance metrics, local market drivers, and competition.
- Self-motivation and reliability, with the ability to work independently and as part of a team.
- Ability to multitask effectively without compromising work quality.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain extreme confidentiality of team member records, patient records, and compensation information.
- Organized and detail-oriented, with the ability to work in a fast-paced environment.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Act as manager of the supported practice in the Operations Manager's absence.
- Plan and prepare work schedules and assign team members to specific duties.
- Work with team members to develop successful patient communication skills and facilitate learning.
- Create team focus on executing the Owner Dentists Clinical Culture to support the Perfect Patient Experience.
- Assist in driving year-over-year revenue and profit growth.
- Ensure adherence to cash management and accounting protocols.
- Provide feedback regarding tactics that change financial and patient outcomes so the rest of the organization can benefit.
- Provide leadership, coaching, and mentoring to identify and implement opportunities for improvement.
- Ensure the office follows PDS standards for facility cleanliness and maintenance.
- Lead and participate in daily huddles and other required meetings.
- Make decisions consistent with the PDS Brand framework while stewarding the PDS Brand.
- Serve as a subject matter expert in executing PDS processes, systems, and tools, while contributing to their improvement.
- Catalyze execution of the Perfect Patient Experience and HC Handoff to gain Patients for Life.
- Support clinician education and referrals regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory bodies.
- Perform other duties and responsibilities as assigned.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
- Effective team-building abilities, including motivating, inspiring, educating, training, assessing talent, and promoting learning.
- Patient advocacy characterized by flexibility, adaptability, empathy, passion, and ethical conduct.
- Influencing skills, including active listening, building trust, tailoring coaching to individual needs, and recognizing improvement.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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