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Full-Time

Tier 1 Customer Support Representative

Confirmed live in the last 24 hours

Level Home

Level Home

201-500 employees

Designs and manufactures invisible smart locks

Consumer Software
Consumer Goods

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Requirements
  • One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry
  • High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred
  • Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud
  • Understanding and adherence to Support / Operations Best Practices
  • Consistency. Able to maintain reliable and predictable attendance
  • Must have a quiet working environment with little to no background noise or interruptions
  • Internet access and download speeds of at least 100mbps are required.
  • Must report to work unimpaired
Responsibilities
  • Provide exceptional omnichannel (voice and email) support to Abient’s multifamily customers.
  • Meet and exceed established KPIs and performance metrics
  • Effectively and efficiently manage ticket queues to comply with current SLA guidelines

Level Home designs and manufactures invisible smart locks that integrate seamlessly into the existing design of homes. Their main product, the Level Lock, offers security and durability while maintaining the aesthetic appeal of a home. The locks are easy to install and use, making them accessible for homeowners looking to enhance their security and convenience. Unlike many competitors, Level Lock features a unique design that includes a battery with a one-year lifespan, providing a practical solution for users. The company aims to disrupt the traditional home security market by offering reliable and visually appealing products that simplify home automation.

Company Stage

Series C

Total Funding

$231M

Headquarters

Redwood City, California

Founded

2016

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The $100 million Series C funding led by Cox Communications and Walmart provides significant financial backing for future growth and innovation.
  • Partnerships with major players like Cox Communications expand Level Home's market presence, particularly in multifamily and residential communities.
  • The introduction of new products like the Level Lock+ and the first smart doorbell for multifamily properties showcases the company's commitment to innovation and market expansion.

What critics are saying

  • The smart home market is highly competitive, with numerous established players that could overshadow Level Home's offerings.
  • Dependence on partnerships for market expansion could pose risks if these relationships falter or if partners shift focus.

What makes Level Home unique

  • Level Home's invisible smart locks offer a unique blend of security and aesthetic appeal, unlike bulkier alternatives in the market.
  • Their direct-to-consumer model, combined with strategic partnerships with home improvement retailers, ensures broad market reach and customer accessibility.
  • The integration of Apple Home Keys and other advanced connectivity features sets Level Home apart in the smart lock industry.