Full-Time
Account Manager
Posted on 4/18/2024
Provides cybersecurity for blockchain organizations
Consulting
Cybersecurity
Senior
Remote in USA
Required Skills
Communications
Management
Marketing
Customer Service
Requirements
- 1-3 years of experience working within the blockchain or cybersecurity industry
- 2-4 years of experience in customer service or customer success position preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Experience using project management software, slack, telegram, discord are preferred
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- 3+ years minimum experience working in a SaaS, blockchain, or cybersecurity services companies
- 5+ years of complex account management and/or project management experience
- Self-motivated and independent
- A high degree of emotional intelligence
- Excellent professional communication abilities
- Willingness to learn technical aspects of blockchain and cybersecurity
- Willingness to work in an asynchronous environment
- Speaking and writing more than one language
- Experience with cybersecurity fundamentals
- Experience working with code
- Being a “crypto-native”
Responsibilities
- Execute high quality Quarterly Business Reviews (QBRs)
- Build and maintain long-lasting client relationships to increase product adoption, prevent churn, and encourage referrals
- Maintain accurate client information to provide day-to-day client support to other teams and address intermediate-level client inquiries
- First line of escalation from project management team (for clients)
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Mine the existing accounts for new business possibilities and use available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Make sure invoices are sent out and paid
- Ensure accuracy of account information for both new and renewal deals and enter these transactions to generate billing invoices
- Monitor current customer accounts for overdue balances, follow up with internal and external personnel for timely resolution of collection matters and billing disputes
- Deliver customer satisfaction surveys
- Ensure consistently positive customer experiences by overseeing service deliver
- Act as a customer advocate within Halborn and report customer feedback internally to relevant teams
- Share opportunities with clients for webinars, whitepapers, marketing collaborations/events
Halborn offers a unique opportunity to work at the forefront of blockchain security, a rapidly expanding sector. The company's specialized focus on Security Advisory-As-A-Service, Advanced Penetration Testing, and Smart Contract Audits for both DeFi and traditional financial infrastructures sets it apart as an industry leader. With a clear commitment to safeguarding critical exchanges and smart contract platforms, working here means contributing to essential cybersecurity innovations and standards.
Company Stage
Series A
Total Funding
$90M
Headquarters
Miami, Florida
Founded
2019
Growth & Insights
Headcount