Who we are looking for

The Retiree Services Department is looking for an operations officer candidate to assist with activates related to our benefit payment system migration project and also with current and future state Retiree Services operations, including new business implementations.

What you will be responsible for

As Client Implementation and Service Officer you will

• Participate in project management and execution of our benefit payment system migration project
• Assist with requirement definition, documentation and functional development
• Participate in business testing including test case design and execution, and defect documentation
• Liaise with system vendor; manage vendor deliverables
• Develop future state vendor oversight and operating model
• Perform vendor service level monitoring
• Support daily vendor oversight activities
• Assess daily benefit payment operations conducted by vendor
• Build operational control structure; identify operational risks, propose mitigating controls
• Document of SOPs, process flows other business operations support documentation
• Support daily Retiree Services operations where applicable
• Data gathering and analysis where applicable
• Assist with new benefit payment client implementation tasks including
  • Development of data conversion specifications
  • Reconciliation of converted participant payment totals
  • Tracking and execution of required client and internal documentation
  • Ability to demonstrate RS online client/participant portals

What we value

These skills will help you succeed in this role

• Ability to meet deadlines
• Able to navigate changing priorities
• Strong written and verbal communication 
• Analytical and problem solving abilities
• Ability to work independently
• High work quality and thoroughness
• Project management
• Strong client relationship skills

Education & Preferred Qualifications

• College degree or equivalent experience
• 3-5 years of experience in project environment
• Working knowledge of Word, Excel, PowerPoint required, Visio & MS Project helpful

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sex

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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