Seasonal Retail Supervisor

Job Description

Are you a natural leader who thrives in dynamic, high-energy environments? The Seasonal Retail Supervisor plays a key leadership role in managing all aspects of our pop-up retail kiosks during the highly anticipated Christmas at the Princess event. This role supervises seasonal sales associates and reports to both the Senior Supervisor team and Retail Management.

This is your opportunity to join a supportive and enthusiastic team that values service, celebrates success, and works seamlessly to deliver unforgettable guest experiences.

Team Leadership & Development

• Hire, train, coach, and retain a high-performing seasonal kiosk team
• Provide daily coaching to maximize individual and team sales performance
• Set clear expectations around behavior, productivity, and guest experience
• Facilitate onboarding and ongoing training for seasonal associates

Daily Operations

• Maintain a consistent leadership presence on the sales floor
• Execute opening/closing tasks, break schedules, and daily kiosk readiness
• Oversee product pulls and ensure timely restocking of merchandise
• Collect and manage retail commissions, mark-out lists, and pull sheets
• Maintain strong communication across the team for shift and sales updates
• Expect to work 5 days/40+ hours per week

Physical Requirements

• Able to stand or walk for 7+ hours per shift
• Able to lift and push up to 50 lbs; reach, bend, and climb ladders as needed
• Comfortable navigating multiple on-property locations quickly

Guest Experience & Culture

• Foster a fun, team-oriented atmosphere that delivers exceptional guest service
• Lead by example in providing engaging, knowledgeable, and proactive service
• Celebrate team accomplishments and promote colleague recognition
• Uphold and communicate the brand’s values and retail culture daily

Operational Excellence

• Monitor business performance and implement action plans for success
• Serve as Manager on Duty when scheduled to address issues in real time
• Partner with Sales Leads and Senior Supervisors to execute initiatives
• Enforce policies and procedures including Loss Prevention and safety
• Ensure full OSHA compliance and a safe, guest-ready environment

Qualifications

• 1+ year of retail sales or supervisory experience required
• Strong leadership, communication, and organizational skills
• Proficient in Microsoft Office Suite and POS systems
• Must hold valid Maricopa County Food Handler Card and AZ Liquor Server Certification
• Willing to work a flexible schedule including evenings, weekends, holidays, and peak periods

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS