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IT Support Engineer
Confirmed live in the last 24 hours
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Linux/Unix
MacOS
Management
Powershell
Responsibilities
  • Providing end user support to employees in New York and Greenwich corporate offices
  • Building, configuring and upgrading workstations, laptops and mobile devices
  • User provisioning (user accounts, mobile devices, VPN, directory permissions)
  • Providing support for conference room technologies
  • Automation of repetitive system administration tasks
  • Evaluating and recommending new hardware and software technologies or solutions
  • Working directly with end users to achieve quick fixes and creative solutions for long term problems
  • Learning about different customers' workflows and offering process improvements/ proactive solutions
  • Supporting various internal and external trading applications
  • Liaising with other teams within DRW to efficiently deliver solutions to customers
  • 2+ years of MEMCM/SCCM administration experience or similar
  • Knowledge of application packaging and management
  • Strong experience supporting and configuring Windows 10
  • Strong knowledge of Group Policy management
  • Powershell experience
  • Passionate about technology
  • Highly motivated, self-starter who is eager to grow within our organization
  • Ability to manage projects independently
  • Customer service driven
  • Ability to accurately prioritize work in high pressure situations
Desired Qualifications
  • Previous macOS or Linux support experience
  • Previous Windows Server and Active Directory support experience
  • Scripting or low level programming experience
DRW

1,001-5,000 employees

Proprietary trading firm
Company Overview
DRW's mission is to build revolutionary finance. The company is doing this by building a system that applies modeling, technology and quantitative research to identify opportunities in the global financial markets.
Benefits
  • Daily catered breakfast & lunch
  • Massages
  • Social events
  • Gym subsidy
  • Flexible work arrangements
  • Monthly tastings
  • Game room
  • On-site yoga classes and meditation
  • Employee led affinity groups
  • Mentor/mentee outings
  • Trivia nights
  • Educational opportunities
  • DRW-sponsored sports teams
  • Poker tournament
  • Private mother's suite
Company Values
  • Integrity - In order to collaborate thoughtfully and build strong relationships, we value transparency and hold ourselves and our people accountable.
  • Critical thought - We like solving problems and discussing technical and research topics. We question what we think we know.
  • Learning - Continual growth and exploration, both formally and in our day-to-day interactions, helps build our skills individually and as a team.
  • Challenge consensus - We achieve the highest standard of success by challenging our decision making every day. Our formula? Strong opinions, loosely held.
  • Preparation - Always be prepared for the expected and the unexpected. We adapt as the markets evolve, and in-depth research helps us do that.
  • Respect - Our work environment is diverse, and that diversity makes us stronger. We collaborate thoughtfully, and hold each other in high regard.
  • Sense of urgency - In a fast-paced industry, we adapt and are always ready to act. Priorities shift, objectives evolve and we move quickly to adjust.