Full-Time

Assistant Store Manager

Goodwill Industries International

Goodwill Industries International

10,001+ employees

Nonprofit providing education, skills training, employment

Compensation Overview

$47k/yr

Tempe, AZ, USA

In Person

Travel to other GCNA locations and transfers between stores may be required based on business needs.

Category
Retail (1)
Required Skills
Customer Service

Get referred to Goodwill Industries International

See people who can refer or advise you

Requirements
  • A high school diploma, GED, or equivalent work experience is required.
  • One year of work experience in retail management is required.
  • One year of customer service experience is required.
  • Proficiency in Microsoft Office Suite is required.
  • The ability to pass a background check and drug screen, where applicable, is required.
  • The ability to speak and read English proficiently is required.
Responsibilities
  • Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve the sales budget against targets.
  • Manage payroll costs and operating costs to budget.
  • Ensure Team Members deliver excellent customer service to donors and customers.
  • De-escalate customer situations while finding an appropriate solution.
  • Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
  • Partner with community businesses and organizations to promote the Goodwill mission.
  • Serve as a Goodwill ambassador to the community.
  • Lead the day-to-day operations of the sales floor.
  • Ensure Retail Store Associates and the Customer Service Manager are well-trained and fulfill their duties and responsibilities.
  • Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Process complex sales transactions, including customer returns.
  • Ensure Team Members operate according to company standards and procedures.
  • Travel to other GCNA locations to assist other stores and attend personal training and development classes.
  • Transfer to different stores as needed due to business needs.
  • Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Build a high-performing team.
  • Manage Team Member performance, including coaching, discipline, performance improvement plans, and annual reviews.
  • Manage staffing, compensation, and Team Member development.
  • Drive company culture change efforts and change management processes.
  • Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Perform other related duties as assigned.
Goodwill Industries International

Goodwill Industries International

View

Goodwill Industries International is a nonprofit that helps people improve their lives through education, skills training, and work opportunities. It runs job-readiness and career-training programs for diverse learners and supports them with services like English classes, transportation, and childcare so they can succeed. Unlike for-profit training providers, Goodwill leverages a large network of local programs to remove barriers and strengthen communities through wraparound services and partnerships. Its goal is to expand access to education and jobs and empower people to build better futures through the power of work.

Company Size

10,001+

Company Stage

Grant

Total Funding

$4.5M

Headquarters

Rockville, Maryland

Founded

1902

Get referred to Goodwill Industries International

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Goodwill plans over 100 new locations in 2026, signaling aggressive expansion.
  • California textile-recovery progress and AI sorting partnerships strengthen sustainability credentials.
  • New small-format stores in Dallas and Baltimore tap demand for affordable shopping and donations.

What critics are saying

  • Goodwill TECNO's 2024 bankruptcy and 2025 disaffiliation exposed weak local governance.
  • Manual sorting still sends unsellable textiles to landfills; scaling waste diversion stays expensive.
  • Resale competition from ThredUp and fast-fashion platforms compresses margins and donations by 2026.

What makes Goodwill Industries International unique

  • Goodwill touched 5 billion pounds of goods annually, led by Steve Preston in 2025.
  • Its 3,400-store network turns donations into jobs, training, and resale revenue.
  • Western University projects AI sorting operational within a year, sharpening Goodwill's logistics edge.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Employee Assistance Program (EAP)

Health Savings Account/Flexible Spending Account

Life Insurance

Growth & Insights and Company News

Headcount

6 month growth

28%

1 year growth

28%

2 year growth

28%
Greenville News
Aug 13th, 2026
Goodwill plans to open Upstate hardware resale store.

Goodwill plans to open Upstate hardware resale store. Deal of the Day Recommendations are independently chosen by its editors. Purchases you make through its links may earn Greenville Area Development Corp. a commission. More Local Stories

Hearst
Aug 9th, 2026
Maryland perspectives: goodwill Industries.

Maryland perspectives: goodwill Industries. Goodwill Industries recently celebrated the grand opening and ribbon cutting of its newest retail store and donation center in Baltimore City. Taylor Bennett spoke with Spokesperson Jonathan Balog about the continuing growth and the increasing demand for affordable shopping, sustainable retail, and convenient donation services. 7:00 pm - 11:00 pm 11:30 am - 1:30 pm 5:30 pm - 11:00 pm 7:00 pm - 11:00 pm 7:30 pm - 11:00 pm

Plano Magazine
Aug 4th, 2026
Goodwill to open store on McDermott Road.

Goodwill to open store on McDermott Road. Goodwill will hold the grand opening of a new store at 3000 McDermott Road on Aug. 13. The location, formerly a Walgreens, closed in April 2025. It is expected to serve approximately 300,000 customers each year and will be Goodwill's first small-format store, according to WFAA. The new store will repurpose the former Walgreens site, create 70 jobs and provide a convenient donation center for area residents. The store will be open 9 a.m. to 9 p.m. Monday through Saturday and 10 a.m. to 7 p.m. Sunday.

WJBF
Jul 30th, 2026
Goodwill reopens Wrightsboro Road store in augusta.

Goodwill reopens Wrightsboro Road store in augusta. Published: Jul. 30, 2026 at 10:57 AM PDT | Updated: 3 hours ago AUGUSTA, Ga. (WRDW/WAGT) - Goodwill's Wrightsboro Road store is back open, and the community showed up. The store held its grand reopening Thursday morning at 3362 Wrightsboro Road, drawing a crowd of shoppers eager to return to a location that had been closed for several years. Leah Pontani-Small, Chief Mission Officer for Goodwill, said the store closed when the organization's lease ended and they initially set out to find a new location - but community feedback changed that. "We received so much feedback from the community about the importance of this store at this location," Pontani-Small said. "We were able to reach out to the owners and ultimately ended up purchasing the building so that we could have a longtime presence here in the Wrightsboro Road area." With school out for the summer and food prices still high, local organizations are seeing an increase in need across the CSRA. Pontani-Small said renovations included upgraded energy-efficient lighting and floor plan changes to improve the shopping experience, with more improvements planned in the coming years. She said the turnout at the reopening spoke for itself. "Over the last couple of weeks while we've been here preparing the store, every single day we've had folks coming and knocking on the door to get inside," she said. "The number of shoppers that's here right now is a testament to how badly the community wanted us to come back to this location." Pontani-Small said shopping and donating at Goodwill goes beyond finding a bargain. "Anytime you donate here or shop here, you're really reinvesting in individuals in the community that need career services or education or training programs through Goodwill career education or Helms College," she said. Kimberly Jones Quarterman, a longtime customer who arrived at 9:15 a.m. and was among the first through the doors, said the closure hit hard. "When it was closed, it was like devastating," Jones Quarterman said. "Every time you come in here, you find such great bargains and such great deals." She said the reopening felt like a reunion. "It's so much fun seeing all the regular shoppers that used to be here - we're running into each other like, where have you been, what have you been doing," she said. "It's been great." Jones Quarterman encouraged others to come out. "Just come out and participate and help us increase the opportunities in the community," she said. The store's retail hours are Monday through Saturday from 9 a.m. to 8 p.m. and Sunday from 11 a.m. to 6 p.m. Donation hours are Monday through Saturday from 9 a.m. to 7 p.m. and Sunday from 11 a.m. to 6 p.m.

just-style
Jul 28th, 2026
Goodwill turns to Western for textile waste recycling research.

Goodwill turns to Western for textile waste recycling research. Goodwill Industries is working with Western University and Fanshawe College in Ontario, Canada, to devise methods for diverting waste from landfill by recycling textiles and other donated items. The research partnerships are focused on transforming unrecyclable clothing into soil-amending products and using artificial intelligence (AI) to automate the sorting of donations. According to Western, the Ontario Great Lakes region took in over 43 million pounds of donations in the past fiscal year. Some of these donations cannot be resold or reused, making landfill diversion a challenge. In response, Goodwill turned to researchers at Western University and Fanshawe College for expertise in recycling and automation. Researchers from Western's Institute for Chemicals and Fuels from Alternative Resources (ICFAR), along with Fanshawe's Centre for Research and Innovation, are converting clothing waste through a process called pyrolysis. The method breaks down textiles, which often contain mixed fibres and additives, into biochar. Biochar, a porous carbon material, is used to enrich soil by helping it retain nutrients and support micro-organisms. Early research indicates that plants can grow better with textile-derived biochar than without it. Heejin Lee, a postdoctoral research associate at Fanshawe College collaborating with ICFAR, explained: "Textile waste is often difficult to recycle using conventional methods because it's a mixture of different kinds of fibres with dyes and additives. That means many textiles end up in landfills." Another part of the collaboration looks at the use of enzymes to break down natural fabrics like cotton or hemp into sugars, which could have further industrial applications. Researchers said many donated textiles in North America still end up in landfills after they cannot be resold. In addition to recycling innovations, Western University is also developing AI systems to improve Goodwill's sorting process. Currently, donated items are sorted manually. Professor Min Xia from Western's engineering faculty is leading work on a system that uses smart cameras to scan and categorise donations as they move on a conveyor belt. The aim is to reduce the amount of reusable material being sent to landfill. Commenting on the project, Min Xia said: "Cameras will help to identify the items, and if they miss them, the system will give the workers a signal to easily identify them. Then again at the end of the conveyor, there will be another camera to guarantee nothing ends up in the landfill that shouldn't." The partners have diverted about 5,000 pounds of clothing waste from landfill since the textile project began more than four years ago. Researchers have applied for a federal grant to expand their work with the aim of addressing the remaining unsellable textiles in the coming years. The AI sorting system is expected to be operational within a year, with further improvements anticipated as the collaborations continue. Give your business an edge with its leading industry insights.