Configuration Technician Tier IV @ AHEAD

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is looking for a level 4 Configuration Technician to join the organization. This position will be responsible for following platform documentation, processes, and production defaults to properly apply customer-specific, order-specific and hardware-specific software. Work with the newest technology from NVIDIA, Dell, Cisco and other OEMs.

This is a full-time position, and hours of work and days are typically Monday through Friday, 7:00am to 4:00pm; 8:00am to 5:00pm, and 9:00 am to 6:00pm. Occasional evening and weekend work may be required as job duties demand.

This job operates in a professional warehouse and production environment.

Roles & Responsibilities

Be able to build and configure computer servers by analyzing data sheets and system requirements provided by the engineering team.
Identify and troubleshoot computer hardware.
Create and configure RAID arrays.
Install and configure operating systems.
Flash BIOS and other firmware.
Configure network switches.
Work independently with minimal documentation to solve technical challenges.
Provide support and assistance to other departments as needed.

Qualifications

Work well with others and demonstrate a great work ethic.
Great attention to details.
Work well under pressure.
Task prioritization.
Able to work independently.
Maintain 5S standards.
Communicate any issues to the supervisor.
Identify and solve issues in a timely manner.

Preferred Education & Experience

Ability to read and write English, follow verbal instructions and use simple math.
Two to three years of experience with server or networking equipment.
One to two years of experience in a fast paced manufacturing facility.
Cisco networking.
Virtualization.
Data center rack assembly.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Ability to lift 50+ pounds on a repetitive basis.
Ability to work on feet 8+ hours a day.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Roles & Responsibilities

Qualifications

Preferred Education & Experience

Physical Demands

6 month growth

1 year growth

2 year growth

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