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Full-Time

Customer Care Specialist

Employee Cloud

Posted on 4/19/2024

Toast

Toast

5,001-10,000 employees

Cloud-based restaurant management software platform

Consumer Software
Hardware

Junior

Omaha, NE, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success navigating and troubleshooting technical tools, for instance an Apple laptop and Android based software + Toast-native hardware
  • Strong communication, organizational, and influencing skills
Responsibilities
  • Leverage Toast product knowledge and customer service skills to answer incoming calls, chats, and casework from Toast Customers
  • Deliver a top-tier customer experience through creative problem-solving and consistent probing to craft accurate & timely outcomes for Toast Customers
  • Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
  • Expand knowledge of Toast’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and experience gained from performing the role

Toast offers an ideal work environment for individuals passionate about enhancing the hospitality industry through technological solutions. As a leading provider of restaurant-specific cloud-based solutions, the company excels in delivering robust software and hardware systems designed to streamline operations for maximum efficiency and impact. Working at this company means engaging in a dynamic, growing industry while contributing to a suite of products that help restaurants evolve and thrive in the digital age.

Company Stage

Series F

Total Funding

$1.2B

Headquarters

Boston, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

13%

2 year growth

56%

Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness

INACTIVE