Full-Time

Manager – Managed Services

Confirmed live in the last 24 hours

Salsify

Salsify

501-1,000 employees

Platform for managing product data and assets

Consumer Software
Enterprise Software
Consumer Goods

Compensation Overview

$111.6k - $131.3kAnnually

+ Commission Plan + Bonus Incentive + Equity in the form of stock options

Mid, Senior

Remote in USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Requirements
  • 3+ years of experience in managed services, program management, or relevant customer support roles within an e-commerce environment
  • Proven track record of managing and scaling managed services teams with strong financial accountability
  • Expertise in customer-facing roles, with a focus on account management and service delivery in e-commerce or syndication
  • Excellent project management skills, with the ability to manage multiple projects and cross-functional teams simultaneously
  • Strong leadership skills with a proven ability to coach, mentor, and develop a high-performing team
  • Exceptional communication and interpersonal skills, with the ability to collaborate with internal teams and external stakeholders
  • Experience in the e-commerce industry is essential
Responsibilities
  • Execute and oversee the overall daily and ongoing delivery of contracted managed services while ensuring service level standards are met
  • Maintain positive relationships with clients through the timely delivery of high-quality services.
  • Ensure that strong and consistent processes are in place for Managed Service engagements to follow
  • Lead/Participate in Service Reviews, or integrate service reviews into Customer QBRs, as required
  • Personally manage escalations from your direct reports, follow a methodical escalation process to execs and, drive issues to resolution
  • Lead the Offshore Managed Service Delivery team, ensuring processes and tasks are carried out efficiently and the teams are well supported
  • Build a pipeline of candidates and establish a rigorous interview process
  • Coach, develop, and performance manage your team
  • Ensure that the right metrics and reporting are in place to manage the business internally and externally
  • Lead, develop, and manage plans and strategies to improve performance, reporting, monitoring, risk management, reliability, and operational cost-effectiveness
  • Manage the resourcing and scheduling for the Managed Services team – ensuring the right people are on the right projects at the right time
  • Assess customer feedback and use your creativity to establish, improve, and refine services
  • Build partnerships and liaise with cross-functional team leaders to develop solutions, where needed
  • Proactively identify and pursue opportunities for managed services growth with a value-driven mindset, and working closely with the sales team to expand account value

Salsify provides a platform called CommerceXM that helps brands and retailers manage their product data and digital assets for online sales. The platform combines Product Information Management (PIM), Digital Asset Management (DAM), and Experience Management (XM) to ensure that product information is consistent and engaging across various online channels. Clients, including direct-to-consumer brands and large retailers, can automate the transformation of digital assets and synchronize supply chain data, which allows them to maintain a single source of truth for their product listings. This capability improves operational efficiency and enhances customer engagement, ultimately leading to increased sales. Salsify operates on a subscription-based model, offering different service tiers to meet the varying needs of its clients.

Company Stage

Series F

Total Funding

$440.3M

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-6%

2 year growth

-12%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Mamenta expands global reach and opens new revenue channels.
  • Recognition as a 'Leader' in Forrester's evaluation boosts credibility and attracts enterprise clients.
  • New CFO David Forlizzi may bring fresh financial strategies to support growth.

What critics are saying

  • Increased competition from PIM providers like Akeneo and Syndigo may impact market share.
  • Recent layoffs could indicate financial instability, affecting morale and productivity.

What makes Salsify unique

  • Salsify integrates PIM, DAM, and XM for comprehensive digital commerce solutions.
  • CommerceXM platform offers seamless synchronization of supply chain data and digital assets.
  • Salsify's AI-driven content validation enhances product offerings and attracts tech-savvy clients.

Help us improve and share your feedback! Did you find this helpful?