Used Tesla Advisor

Job Description

Tesla is actively seeking a Used Vehicle Advisor to consistently deliver an incredible educational, immersive, and exciting experience to all current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. A Used Vehicle Advisor will partner with local Sales, Service, and Remarketing teams to revolutionize the customer experience around purchasing a pre-owned car.  

Thriving at Tesla requires energy, impeccable organization, and a strong work ethic. As a Used Vehicle Advisor, your core focus is customer satisfaction and achieving sales goals. Actively taking ownership, quick action, and resourcefulness are crucial attributes. While individual contributions are acknowledged, collaborative teamwork is paramount for ultimate success. We value team players who contribute to others' success and empower those around them. 

Job Responsibilities

• Manage pipeline of Used Tesla customers and take ownership of accounts post-sale through delivery to customer 
• Serve as customer’s main point of contact for all aspects of delivery for their Used Tesla 
• Ensure account completion prior to delivery appointment including payment method, registration, insurance, etc. 
• Monitor transport of Used Tesla’s to the customer’s desired delivery location, providing customer with ETA updates 
• Coordinate with internal departments to finalize all documents for vehicle purchase and confirm vehicle readiness 
• Communicate with Transportation Logistics team to solve transportation issues causing delivery delays 
• Collaborate with Used Delivery Department to meet and exceed quarterly delivery goals 

Job Requirements