About the Role:

A unique opportunity to be part of a growing Customer Success team in a well-funded SaaS startup with great customer traction. As the technical anchor to our customer success team, you will work closely with our Customers, providing consultative services and support. Your primary responsibility is to ensure our customers are able to realize the full value of the StarTree solution and in an expedient manner. To do this successfully, you will become a StarTree & Apache Pinot expert. Additionally, the Enterprise Architect may be called upon to: Support sales efforts (Pre & Post Sales), assist with the development of best practices and processes in a fast-changing growth environment, perform training for clients or partners, and perform other duties as needed to run and maintain our business.

Responsibilities

• Ensure a smooth onboarding process for our customers, including architecture review and best practices for achieving success with our solution.
• Accelerate our customers’ Time to Value by being the Technical Subject Matter Expert (SME)
• Work closely with the Customer Success Manager to:
  • make sure our customers’ requirements are addressed
  • discover growth opportunities, threats, and other strategic situations within customer accounts
• Partner with Customer Support and Engineering to help troubleshoot performance and configuration issues for StarTree customers
• Build strong relationships internally by collaborating with Sales, Product & Engineering teams
• Improve service offerings by documenting and championing field observations and solutions with Product & Engineering
• Foster and maintain a strong culture of customer service and responsiveness
• Identify and implement changes to methods, processes, systems, and technologies to improve customer time to value and satisfaction.

Qualifications

• Must be based on the US East Coast to be considered.
  
• 2-4 years of experience in Pre/Post-Sales or Customer facing roles
• Experience developing or using open-source data technologies
• Experience with modern OLAP systems like Apache Pinot, Druid, Clickhouse is a plus
• Experience with big data technologies such as Spark, Hadoop and Presto / Trino is a plus
• Strong understanding of, and hands on experience with, OLAP, Analytics / SQL
• Experience and/or strong understanding of streaming technologies such as Apache Kafka
• Excellent communication, presentation, and demonstration skills, as well as a good understanding of the sales and post sales processes
• Strong problem solving and troubleshooting skills (system/application/network/JVM debugging)
• Strong grasp of cloud infrastructure patterns and services in at least one of the three pubic clouds - Amazon AWS, Google Cloud, Microsoft Azure
• Bonus points: Certification in Solutions Architecture in one or more of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
• Bonus points: Masters degree in Computer Science with a major in Data related field (Data Science, Data Engineering, or Data Analytics)

What it Takes to Thrive

• A desire to learn and adapt in a rapidly growing and changing environment
• You must be a self-starter who thrives on complexity and independence
• Being highly organized and detail-oriented 
• Strong written and oral communication skills
• Ability to learn quickly 
• Strong team player