What you’ll do:

• Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
• Guide the successful implementation and deepening of a customer’s investment in mabl’s intelligent testing platform
• Facilitate successful outcomes of their business and technical objectives through usage of mabl
• Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
• Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
• Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc.
• Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs
• Represent mabl at speaking engagements, conferences, and other promotional events
• At times, you’ll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts.

About You:

• At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
• The initiative and drive of a self-starter with the collaborative spirit of a team player
• Experience working with front-end web technologies and APIs
• A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
• Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
• Professional experience with test automation and/or DevOps tools is a major plus
• Some project management experience
• You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
• You are an effective communicator; we are a small team, and you will impact every aspect of our company
• Are generally available to work collaboratively with an East Coast team from late morning to mid afternoon