The University of Southern California (USC) is one of the world’s leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology, and international business, USC is also one of the largest private employers in the City of Los Angeles. We are searching for exceptional individuals to help us fulfill our mission: developing individuals and society as a whole through the cultivation and enrichment of the human mind and spirit. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students, and staff that make the university what it is.
USC Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of Competitive Spirit, Togetherness, Passionate Pride for USC, and Our Courage to Blaze the Trail, the Trojans choose to lead by example. With over 600 student-athletes competing throughout USC’s 23 sports programs, USC Athletics is committed to serving as the unmatched, unquestioned top destination for talented student-athletes to reach their fullest potential in all that they do and offering student-athletes the ability to compete for NCAA and Big Ten championships while working toward a degree from one of the world’s leading universities.
JOB DESCRIPTION
USC Athletics is looking to hire a Ticket Sales Manager to join our staff and student community of 600+ individuals. This role is responsible for managing a team of Account Executives while also selling tickets for Football, Men’s and Women’s Basketball, Men’s and Women’s Volleyball, Women’s Soccer and Baseball. This individual will act as team leader in the office, grow their own book of business, and work at several different sporting events. Additional requirements include assisting the Marketing team with executing promotional initiatives as needed.
Reporting directly to Kyle Fujimoto, the Associate Athletic Director, the Ticket Sales Manager will work in collaboration with our Marketing, Central Ticket Office, Development, and Sponsorship teams.
Knowledge of and experience working in higher education preferred. Understanding of the unique culture and needs of college athletes preferred.
This position serves a large student and staff population, must demonstrate a commitment to improving outcomes for a variety of populations, and is expected to contribute to the program’s demonstrated commitment to non-discrimination and equal opportunity for all. USC Athletics is committed to non-discrimination and equal opportunity.
This is a non-exempt position but will require some work during evenings, weekends and holidays for specific sporting events.
Roles and responsibilities to include:
Directly oversee team of Account Executives while continuing to manage and grow own book of business.
Work with Associate Athletic Director and Chief Marketing Officer to develop and implement ticket sales goals.
Be proficient in all USC packages including full season seats, partial plans, luxury seating, and other special events.
Lead and execute weekly sales meetings with Ticket Sales staff.
Initiate and execute ticket sales results for New Season Ticket Sales, Mini Plan Sales, Group Sales and Renewal campaigns.
Generate reports and track overall ticketing revenue pace towards goals.
Schedule and conduct monthly one-on-one Pipeline Performance Reviews with each Account Executive, and continuously keep meeting forms up to date with YTD revenue totals.
Plan and hold monthly one-on-one Goal Setting Meetings with each Account Executive to track monthly goals, review key performance indicators, and discuss action steps.
Coordinate Sales Table arrangements at on and off-campus events.
Plan sales campaigns around current Theme Nights and plan new Theme Nights for strategically selected Men’s Basketball and Football games.
Create Theme Night Recap Presentations for Associate Athletic Director and Chief Marketing Officer to outline level of success of each night, giveaway items, sales strategy, etc.
Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
Perform game day responsibilities, that include executing group and season ticket holder experiences, performing in-seat visits with clients and prospects, acting as customer service greeters, and working ticket sales booths.
Assist with creative development for production of sales materials including flyers, brochures, and other support material.
Other duties as assigned by Associate Athletic Director.
Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Qualifications:
The ideal candidate will possess a bachelor’s degree and a minimum of two years of experience (three years in a sports ticket sales role preferred). Combined experience/education as substitute for minimum education.
Experience and training in Paciolan or other ticketing systems is a plus.
Experience and training in CRM systems, Salesforce is a plus.
Familiarity with basic tenets of sales and customer service, sports industry-specific a plus.
Proficiency with Microsoft Word, Microsoft Excel, and PowerPoint is a plus.
Experience working in higher education and/or a sports related field ideal.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.
Hourly Range
The hourly rate range for this position is $30.00 - $40.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
To Apply
All candidates must submit a resume with their application. Additional materials may be requested at a later date. All USC employees will undergo reference checking and background screening prior to hire.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 2 years
Minimum Field of Expertise: Experience selling tickets in the sports industry or sports service experience. Supervisorial experience. Exceptional listening, written and verbal communications, customer service, time management and organizational skills. Demonstrated strong interpersonal skills to deal effectively and tactfully with people at all levels. Detail oriented with ability to multi-task.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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Sales & Account Management (1)