Full-Time

Call Center Representative

Posted on 1/13/2025

Sedgwick Claims Management Services

Sedgwick Claims Management Services

10,001+ employees

Claims management and risk solutions provider

Financial Services
Real Estate
Healthcare

Compensation Overview

$18Hourly

Junior

Roseville, CA, USA

In-office position in Roseville, CA.

Category
Customer Success & Support
Requirements
  • High school diploma or GED required
  • One (1) year of experience in general office administrative duties or equivalent combination of education and experience required
  • Experience with an insurance company, broker or consultant preferred
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
Responsibilities
  • Produces correspondence, reports, and other documentation; files documents, maintains and tracks suspense file, photocopies, sends and receives facsimile transmissions, etc.
  • Provides back-up telephone support.
  • Processes invoices and billings; maintains records.
  • Maintains unit attendance records, library and/or manuals.
  • Records meeting minutes.
  • Makes travel arrangements.
  • Maintains adequate supply inventory; orders supplies as needed.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
Desired Qualifications
  • Experience with an insurance company, broker or consultant preferred
Sedgwick Claims Management Services

Sedgwick Claims Management Services

View

Sedgwick specializes in claims management and risk solutions, primarily serving the insurance and corporate sectors. The company helps organizations manage and resolve various types of claims, including property damage and employee injuries, ensuring a smooth claims process. Sedgwick's services include clinical case management, where they oversee the medical care of injured employees, and provide networks to improve outcomes. They charge fees for their services, which range from initial claims assessment to ongoing case management, and also offer specialized services like home inspections and property appraisals. What sets Sedgwick apart from competitors is its strong emphasis on diversity, equity, and inclusion, which enhances its ability to serve clients effectively. The company's goal is to provide comprehensive solutions that reduce costs and improve efficiency in claims management while caring for people.

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$488.1M

Headquarters

Memphis, Tennessee

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • Sedgwick secured a $1 billion investment from Altas Partners, boosting its valuation.
  • The company expanded global marine operations to meet evolving sector needs.
  • AI-powered care guidance application improves claims management and client outcomes.

What critics are saying

  • Increased litigation risks due to Florida's HB 837 tort reform surge in lawsuits.
  • Potential reputational damage from lawsuits, such as the bed bug infestation case.
  • Challenges in adapting to stricter regulatory oversight and increased product recalls.

What makes Sedgwick Claims Management Services unique

  • Sedgwick integrates AI to enhance claims management efficiency and outcomes.
  • The company offers specialized services like home inspections and property appraisals.
  • Sedgwick emphasizes diversity, equity, and inclusion as core business values.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

Hybrid Work Options

INACTIVE