Managing Functional Consultant

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Managing Functional Consultant (HCM) will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in at least 4 functional areas within Workday and should be able to balance multiple clients or projects at the same time.  The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. 

Outside of regular department activities, you will be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. 

Consulting:

• Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc. 

• Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality

• Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes

Client Relationship Development:

• Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements

• Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities

• Effectively manage, prioritize and escalate client issues as required

• Possess sound analytical problem-solving and documentation skills

• Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision

• Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral

• Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices

• Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training

• Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems

• Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients

• Display practical experience gained on Workday implementation projects or Workday end user experience

• Proven ability of strong analytical mindset and usage of analytics and reporting tools (eg. pivot tables)

• Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets

• Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients

• Understand the importance of client satisfaction and apply it in the process of servicing the client

• Determine client needs

• Display strong consulting skills, handling customer expectations

Management:

• Provide oversight and direction to your team in accordance with the organization's policies and procedures. Ensure proper follow through of required policies and procedures

• Lead your team to success in their job responsibilities

• Setting goals for performance and deadlines in ways that comply with company’s plans and vision

• Organizing workflow and ensuring that employees understand their duties or delegated tasks

• Monitoring employee productivity and providing constructive feedback and coaching

Supervisory responsibilities:

Direct Reports: 2-4

Education and experience:

• Bachelor's degree from four-year College or university

• 3-5 years related experience and/or training; or equivalent combination of education and experience

• Workday Environment Experience: 2-4 environments

• Years of Workday Experience: 2-4 years

• Implementation Experience: 1-3 years

Work environment:

100% remote