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Customer Success Engagement Manager
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Android Development
  • Leadership experience from a previous Customer Success position
  • A passion for helping Bitwarden users
  • A strong sense of empathy and the ability to advocate for others
  • Experience building and growing successful teams
  • Interpersonal skills: Ability to form good relationships with other leaders in the company
  • Analytical skills: Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable
  • Leadership skills: Ability to inspire and provide vision direction
  • Collaborative and adaptable mindset
  • Openness and authenticity combined with excellent communication skills
  • Bitwarden
  • Windows, macOS, and Linux
  • IOS, Android
  • Google Workspace
  • Jira, Asana
  • GitHub
  • HubSpot, Freshdesk
  • Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organizations
  • Become an expert. You'll get immersed in the prominent technology markets of security and open source software
  • We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups
  • Learn and grow. Take on new challenges with the support of your team
  • Function as a Subject-Matter Expert (SME) for Bitwarden and our suite of services
  • Apply your method to drive retention and growth guided by the want to build and maintain strong, long-lasting customer relationships
  • Establish customer loyalty from the prospect stages, to active users, to new products
  • Develop a deep understanding of customer needs and requirements through conversations and data to provide insights to improve the customer experience
  • Implement new strategies to identify and mitigate potential customer churn to proactively improve customer benefit from Bitwarden
  • Stay up-to-date with industry trends to continuously and directly contribute to strengthening Bitwarden products and services
  • Foster a customer-focused, product-led growth culture within the organization
  • Collaborate with cross-functional teams, such as sales, marketing, and product development

51-200 employees

Open-source password management solutions
Company Overview
Bitwarden's mission is to empower individuals, teams, and organizations to safely manage their sensitive information online. Millions of users around the world, including many of the world’s largest organizations, trust Bitwarden to protect their online information using a transparent, open source approach to password management.
  • Work from home
  • Home office reimbursement
  • 401k
  • 20 days of PTO + 10 flexible holidays
  • Medical, dental, & vision
Company Core Values
  • Gratitude
  • Responsibility
  • Inclusion
  • Transparency