Marketing Data Operations Manager
Location: New Scientist Headquarters – 9 Derry Street, Kensington, London, W8 5HY
Position: 6-month Fixed Term Contract
Workplace Type: Hybrid: 3 days per week in the office: Tues, Wed & Thurs
Salary: Up to £55,000 per annum pro rata (DoE)
Package Description
In return for their energy and ideas we ensure our people are well rewarded. Our benefits package increases the longer you’ve been with us. Here’s what to expect:
- 29 days’ holiday
- Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 4% Company contribution.
- Life cover under the Pension Plan of up to 4x your basic salary.
- DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards)
- Subsidised canteen
- Onsite gym (Northcliffe House only)
- Onsite nurse and GP clinics (Northcliffe House only)
- Our Employee Assistance Programme
- Discounted dining cards
- Private Medical Insurance – Bupa
- Flexible Working policy
- Free gym membership at Northcliffe House Gym
- Eye care assistance
- Family Friendly policies
- Employee Assistance Support
- Access to the magazine
- Access to newscientist.com, New Scientist app
- Invites to NS Events
Plus many other benefits….
Job Introduction
We are New Scientist
In a world where true facts are in short supply, there has never been a greater need for a trusted, impartial source of information about what’s going on in the world – or a greater need for inspiration through great ideas. From artificial intelligence to climate change, from the latest innovations in health and the human mind, New Scientist (NS) covers the ideas and innovations that matter.
This role is for an individual who can provide all-round first-class administration support to the wider business of New Scientist. They will be highly organised with excellent ability to prioritise, plan and work to tight deadlines.
The Role
We are seeking a highly skilled and experienced Marketing Data Operations Manager to oversee the management and optimisation of our marketing data processes. The successful candidate will be responsible for data segmentation, ensuring accurate data capture, managing and testing new integrations, and conducting ongoing data maintenance. The role requires strong analytics skills, attention to detail, and the ability to collaborate effectively with cross-functional teams. If you are passionate about data-driven marketing and have a proven track record in data operations, we would love to hear from you.
Main Responsibilities
Data segmentation
- Develop and implement data segmentation strategies to enhance targeted marketing efforts
- Analyse customer data to identify segmentation opportunities and optimise marketing campaigns
- Support CRM campaign operations across various channels, ensuring consistency, quality and correct logic applied across all touchpoints
- Collaborate with the marketing team to ensure segmented data aligns with campaign objectives
Data capture validation
- Oversee the accurate capture and validation of marketing data from various sources
- Implement and maintain data quality standard and processes to ensure clean and reliable data
- Work closely with suppliers and in-house tech team to resolve data capture issues and ensure all necessary data points are captured to support analysis
Technology management and integrations
- Collaborate with vendors and internal stakeholders to assess the compatibility and efficiency of new integrations and to gather requirements
- Evaluate and test new data integrations and tools to enhance marketing operations ensuring data is captured reliably and in the correct format required
- Provide recommendations based on testing outcomes to optimise data operations
Ongoing data maintenance
- Conduct regular data audits to identify discrepancies, inconsistencies and duplicates
- Implement data cleansing and enrichment processes to improve data accuracy and completeness
- Monitor data health and proactively address data quality issues
Collaboration and communication
- Collaborate with marketing, sales and tech teams to understand data requirement optimise data processes
- Communicate effectively with stakeholders to gather data-related requirements and provide updates on data operations initiatives
- Support the marketing team and analyst with data required to measure campaign performance
- Provide training and support to team members on data-related tools and processes
The role of a Marketing Data Operations Manager is crucial in ensuring that marketing teams have access to accurate, timely, and relevant data to make informed decisions and optimise their strategies.
Person Specification
- 3+ years of previous experience in a similar hands-on role managing data and building audiences for marketing purposes
- Proficiency in SQL, Excel, and data visualisation tools
- Experience with marketing platforms such as ESP, CRM, CDP and analytics platforms such as Google Analytics
- Excellent attention to detail and accuracy in data processing and analysis
- Knowledge of data privacy regulations and best practices
- Ability to work collaboratively in a cross-functional team environment
- Strong communication skills, both written and verbal
- Problem solving mindset and ability to troubleshoot data-related issues
- Project management skills to handle multiple tasks and priorities effectively
About New Scientist
New Scientist is a magazine for the insatiably curious. We ask the big-picture questions about life, the universe and what it means to be human. Since our publication was founded in 1956 for “all those interested in scientific discovery and its social consequences”, it has expanded to include newsletters, videos, podcasts, courses and live events in the UK, US and Australia, including New Scientist Live, the world’s greatest festival of science. Our headquarters are in London, UK, and we also have offices in the US and Australia.
At a time when misinformation is an increasingly corrosive force, there has never been a greater need for a trusted, impartial source of information about what is going on in the world – or a greater need for inspiration through exceptional ideas.
From artificial intelligence to climate change, the latest innovations in health to the mysteries of quantum physics and the human mind, New Scientist covers the ideas and innovations that matter.
Working for New Scientist
New Scientist is an Equal Opportunity Employer. All applications to New Scientist will receive due consideration regardless of gender, ethnicity, religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
As an organisation, we strive for empathy, self-awareness, courage and integrity, collaboration, innovation and information seeking. All applications are reviewed in an anonymous nature and hiring managers are unable to see the personal information of applicants. This practice allows us to review skills and experience and removes bias from the recruitment process. We aim to create an inclusive environment, empowering employees and embracing diversity. We welcome all applications.
