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Applications Engineer
Posted on 6/21/2022
INACTIVE
Locations
Chester, PA, USA • Charlotte, NC, USA • Morton Grove, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
CAD
Customer Service
Leadership
Management
Sales
Salesforce
Requirements
  • This position requires a Bachelor of Science degree in Engineering
  • 3 - 5 years of experience working in the field of water and/or wastewater treatment industry
  • Experience with Engineering tools
  • Legendary customer service skills; an unwavering passion for taking care of the customer
  • Excellent communication skills (written and verbal)
  • Strong collaborative and respectful people leadership and business acumen
  • Ability to work with diverse workforce and customer base and in a matrixed organization
  • Excellent analytical, influential and reasoning behaviors
  • Proficient in Microsoft Office
Responsibilities
  • Regularly partner with sales, product management, operational management and other internal teams to accomplish company objectives
  • Interact with channel partners, regional managers, consultants, contractors, OEM's and end users on a daily basis through verbal and written communication
  • Works closely with outside sales, internal colleagues, distributors, consulting engineers, or others to develop understanding of the consulting request. Partners closely with the requestor to information to better classify the need including level of technical involvement, expertise required, urgency, application, customer type, etc
  • Works closely with the party who requested consultation to gain deeper understanding of request and scope the need. Understands technical questions to ask to ensure proper information is provided in order to meet consulting need
  • Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to meet the requestor's consulting need or solve the problem. Works closely with internal colleagues, subject matter experts, and technical and commercial resources to gather relevant data including technical/commercial implications of potential solutions, as well as history related to the customer or request
  • Responsible for meeting the requestor's consulting need or develop viable solution to requestor's problem. Typical problem solving could include turn-key or engineered-to-order system design, customer station design, custom accessory or ancillary equipment design support, training requests, engineering specification, or technical presentation and training development
  • Works closely with outside sales and internal colleagues to communicate and validate consulting need has been fulfilled or to present proposed solution. If requestor is not satisfied with outcome, the AE is responsible for further consultation. AE acts as advocate and advisor to ensure consulting need is met
  • Responsible for providing an initial, high level review of all technical documentation for a project including specifications, plans, drawings, etc. Provides technical expertise to assist opportunity with initial tender review. May participate in on-site job walk at customer site
  • Acts as a technical consultant in efforts to prepare project bid. Provides product and application expertise, design support, technical drawing support, etc. Advises sales team on technical request and implications as it related to the project
  • Responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures proposal is feasible, technically viable, and profitable. Calls attention to any risk associated with the technical design of product offering or supporting equipment
  • Acts as a technical consultant in efforts to procure quotes. Provides design support for accessories and ancillary equipment, including third party buy-out items. Creates CAD drawings as necessary for quoting purposes
  • Acts as a technical consultant in efforts to prepare and review bid package
  • Works closely with outside sales, operations, and others to obtain customer approval of any required testing. Provides technical expertise on testing questions or concerns. May serve as on-site consultant for customer witness testing. Understands Hydraulic Institute standards and acts as technical advisor for customer and internal colleagues to ensure appropriate testing is obtain and customer expectations are fulfilled
  • Works closely with outside sales, internal colleagues, distributors, contractors, consulting engineers, or others to develop understanding of the post-sale customer support needed. Partners closely with the internal colleagues to obtain classifying information of the need including level of technical involvement, expertise required, urgency, application, customer type, etc
  • Works closely with outside sales, internal colleagues, distributors, contractors, consulting engineers, or others to develop understanding of the post-sale customer support needed. Partners closely with the internal colleagues to obtain classifying information of the need including level of technical involvement, expertise required, urgency, application, customer type, etc
  • Works closely with the party who requested post sale support to gain deeper understanding of request and scope the need. Understands technical questions to ask to ensure proper information is provided in order to meet post sales need
  • Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to solve the post-sale customer need. Works closely with internal colleagues, subject matter experts, and technical and commercial resources to gather relevant data including technical/commercial implications of potential solutions, as well as history related to the customer and specific job
  • Responsible for developing solution or corrective measure to complete customer need. Typical problem solving could include troubleshooting, technical documentation and reports, performance evaluation, product modification, or accessory redesign
  • Works closely with outside sales and internal colleagues to present proposed solution or corrective measure. If customer is not satisfied with proposal the AE is responsible for further corrective measures
  • Participation in Xylem Watermark volunteer activities
  • Maintain product knowledge through training and seminars
  • Participate in new initiatives as requested
  • Assume other duties and responsibilities as required
Desired Qualifications
  • Specific hands-on field experience with rotary mechanical equipment, controls, electrical panels, and/or is a plus
  • Professional Engineering License
  • Green Belt Certification
  • Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ)
  • Continuous improvement, lean practices, value stream mapping and waste elimination experience
Xylem

10,001+ employees

Innovative water solutions
Company mission
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Benefits
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential