Full-Time

IT Help Desk

Atx

Posted on 6/6/2024

Wiz

Wiz

1,001-5,000 employees

Detects and eliminates risks in cloud platforms

Cybersecurity
Data & Analytics

Junior

Austin, TX, USA

Required Skills
Microsoft Azure
Communications
Linux/Unix
Requirements
  • 2+ years of experience supporting end users both in-person and remotely
  • Past experience providing white glove support for C-Suite and Executives
  • Significant experience providing software support to Windows and macOS users
  • Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
  • Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
  • Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure
Responsibilities
  • Provide tier 1 support for all end users both remotely and in person
  • Provide in-office executives with a white glove IT experience
  • Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
  • Participate in asset management activities related to both hardware and software
  • Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
  • Draft and update detailed internal and end user facing documentation related to supported technologies and processes
  • Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
  • Stay current on technologies used by the company and all internal changes, and train employees on best practices

With its advanced technology for swiftly detecting and eliminating critical risks within major cloud platforms such as AWS, Azure, GCP, OCI, Alibaba Cloud, and Kubernetes, this company offers a unique competitive edge in ensuring accelerated and secure cloud-based development. Its focus on enhanced security and risk mitigation within cloud environments makes it a leader in the cloud security sector, providing employees with a cutting-edge and dynamic work environment. Working here, one can expect to engage in high-stakes projects that drive significant advancements in cloud security and protection.

Company Stage

Series E

Total Funding

$1.8B

Headquarters

New York, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

37%

1 year growth

88%

2 year growth

239%