Full-Time
Hybrid Call Center Representative
Posted on 4/18/2024
Patented one-piece clog-free gutter system
Mid, Senior
East Brunswick, NJ, USA
- High school graduate or G.E.D.
- Minimum of one year's experience in an inbound/outbound contact center or customer service
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone and using the computer simultaneously
- Typing speed of at least 30 words per minute or 10000 keystrokes
- Experience in providing exceptional customer service and maintaining quality requirements
- Motivated and target-driven with a proven track record in sales
- Excellent selling, communication, and negotiation skills
- Ability to pass a background check
- Reliable transportation for punctuality
- Flexible schedule availability
- Soft skills: Active Listening, Problem Solving, Time Management, Adaptability, Confidence
- Treat every customer with courtesy and maintain a positive outlook on every call
- Be knowledgeable about company products and services
- Identify prospective customers, lead generation, and conversion
- Contact new and existing customers to discuss needs
- Emphasize product features to solve customer problems
- Answer questions about the products
- Make outgoing calls to confirm appointments
- Manage outgoing call follow-ups
- Handle incoming calls and respond to customers' requests
- Book appointments with a high degree of data accuracy
- Maintain excellent written and verbal communication skills
- Identify and escalate issues to supervisors
- Adapt to fast-changing guidelines with customers
- Educate clients by explaining procedures and providing information
- Maintain and improve quality results by adhering to standards and guidelines
- Keep abreast of best practices and promotional trends
LeafGuard operates in the home improvement sector with a focus on creating a patented one-piece gutter system that prevents clogging and ensures low maintenance for homeowners. The company stands out for its commitment to durability and customer satisfaction, underscored by a lifetime, clog-free guarantee and a Limited Lifetime Warranty on its ScratchGuard® paint finish. Working here provides an opportunity to be part of a team that values innovative solutions and exceptional service in residential and light commercial building applications.
Company Stage
N/A
Total Funding
N/A
Headquarters
East Brunswick, New Jersey
Founded
1993