IT Support Specialist II
Posted on 3/24/2023

501-1,000 employees

Healthcare & community building platform
Company Overview
Papa started with a simple premise: people need people. They began with one connection, and now they create thousands of moments that matter every day—offering individuals and families access to vital companionship and care.
Miami, FL, USA
Experience Level
Desired Skills
Customer Service
  • You enjoy working as part of a collaborative team
  • You have a strong passion for current desktop operating systems and related
  • Associate's Degree or equivalent experience
  • Excellent attention to detail and adherence to processes
  • The ability to perform daily work tasks with minimal supervision
  • Fulfill assigned service desk ticket requests per SLAs
  • Excellent interpersonal skills
  • Possess the ability to work in a highly collaborative environment
  • Have strong documentation and record-keeping skills
  • The ability to pass a technical assessment test
  • Providing technical support on various computer hardware and software issues
  • Process end-of-life, defective, and/or damaged equipment appropriately
  • Onboarding and Offboarding activities for Papa employees
  • Manage, distribute, and track Papa-owned systems
  • Completing and updating up-to-date inventory records
  • Document computer issues and the appropriate action/solutions performed
  • Track, prioritize, and document requests using an IT support request system
  • Maintain and stay informed of best practices and industry standards
  • Perform diagnostic tests and debug procedures to optimize systems
  • Support IT departmental projects and initiatives
  • Troubleshoot hardware and software technical issues at headquarters office
Desired Qualifications
  • Advanced knowledge of computer hardware systems and peripherals
  • 2 years of Microsoft Windows & or macOS desktop support experience
  • Knowledge of Mobile Device Management solutions
  • Customer service experience