Desktop Support Specialist
Confirmed live in the last 24 hours
Raleigh, NC, USA
Experience Level
Desired Skills
Android Development
Operating Systems
  • BA/BS degree
  • 1-3 years in an IT support environment
  • Experience with Windows 10 and macOS
  • Experience with Windows Server and Active Directory
  • Experience troubleshooting complicated systems and problems
  • Eager to learn Linux and related technologies
  • Excellent writing/documentation skills
  • Ability to work both independently and with small teams
  • A passion for technology and helping users fix their problems
  • Experience with iOS/Android/Linux a plus
  • Manage all Windows and macOS desktops and laptops in our San Mateo, Raleigh, and Harrisonburg offices
  • Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
  • Assist with onboarding by setting up new accounts and hardware
  • Troubleshoot issues with Windows and Linux Servers
  • Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
  • Provide training to improve user awareness of all IT services and best practices
  • Work with vendors in purchasing hardware and software
  • Administration of Google Apps, Vonage phone system, and other office-wide employee-facing systems
  • Effective communication with fellow employees
IXL Learning

501-1,000 employees

Online lessons for K-12 subjects
Company Overview
IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
  • 100% paid medical, dental, and vision
  • Matching 401K retirement plan
  • Flexible paid time off and sick days
Company Core Values
  • Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
  • Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
  • Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.