Desktop Support Specialist

Confirmed live in the last 24 hours

Locations

Raleigh, NC, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Android Development

iOS/Swift

Linux/Unix

Operating Systems

Requirements

BA/BS degree
1-3 years in an IT support environment
Experience with Windows 10 and macOS
Experience with Windows Server and Active Directory
Experience troubleshooting complicated systems and problems
Eager to learn Linux and related technologies
Excellent writing/documentation skills
Ability to work both independently and with small teams
A passion for technology and helping users fix their problems
Experience with iOS/Android/Linux a plus

Responsibilities

Manage all Windows and macOS desktops and laptops in our San Mateo, Raleigh, and Harrisonburg offices
Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
Assist with onboarding by setting up new accounts and hardware
Troubleshoot issues with Windows and Linux Servers
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
Provide training to improve user awareness of all IT services and best practices
Work with vendors in purchasing hardware and software
Administration of Google Apps, Vonage phone system, and other office-wide employee-facing systems
Effective communication with fellow employees

IXL Learning, a leading edtech company with products used by over 14 million students worldwide, is seeking an up-and-coming IT professional to join our team. As a Desktop Support Specialist, you will join a team focused on making the lives of our coworkers easier by providing them with the technology they need to do their jobs. You’ll troubleshoot workstations and laptops, be an integral part of the onboarding process, and assist in managing the technology infrastructure for the company. You should love experimenting with new technologies, enjoy helping your coworkers, and be unintimidated by juggling multiple projects.

This is a full time hourly position in our Raleigh, NC office.

WHAT YOU’LL BE DOING

Manage all Windows and macOS desktops and laptops in our San Mateo, Raleigh, and Harrisonburg offices
Assist in the deployment, maintenance, and support of all software, hardware, and operating systems
Assist with onboarding by setting up new accounts and hardware
Troubleshoot issues with Windows and Linux Servers
Research and resolve employee support tickets involving hardware, software, and malware in an efficient and timely manner
Provide training to improve user awareness of all IT services and best practices
Work with vendors in purchasing hardware and software
Administration of Google Apps, Vonage phone system, and other office-wide employee-facing systems
Effective communication with fellow employees

WHAT WE’RE LOOKING FOR

BA/BS degree
1-3 years in an IT support environment
Experience with Windows 10 and macOS
Experience with Windows Server and Active Directory
Experience troubleshooting complicated systems and problems
Eager to learn Linux and related technologies
Excellent writing/documentation skills
Ability to work both independently and with small teams
A passion for technology and helping users fix their problems
Experience with iOS/Android/Linux a plus

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

501-1,000 employees

Website

Online lessons for K-12 subjects

Company Overview

IXL is passionate about improving learning for all. They apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.

Benefits

100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days

Company Core Values

Passionate - We strive to create a work environment where all employees are united in our goal to delight and impress our customers, and to foster a culture that helps all IXLers thrive.
Tenacious - We seek out learning opportunities for ourselves, understand that feedback and mistakes are part of the process rather than something to fear, and embrace a growth mindset.
Authentic - We are authentic, kind, and honest in our interactions with our colleagues. We ask questions and listen to each other. And, we have fun and find joy in our work and collaborations.