Senior Account Director

Job Description

The Senior Account Director role continues to carry out many similar tasks as an Account Director whilst taking some responsibilities of the Associate Director role.  The role takes ownership for specific accounts whilst proactively identifying, challenging and seeking solutions to grow the team, the business and the agency. 

The role will have significant experience across a broad range of therapy areas, meeting a range of client needs and the role holder will be comfortable they have the tools, skills, and experience to handle most conversations with client, without needing more senior support. The role holder will have experience in managing teams and be able to make their own recommendations about how best to staff the business. Whilst the role holder will be responsible for their own specific accounts, the role will give greater consideration to the agency as a whole and building business acumen.
 

Account management: Responsible for defining and owning the strategy for the client. Responsible for managing the client within the SOW and running client health checks, service reviews and leading Quarterly Business Reviews (QBR’s). Partners with the project management team to ensure successful delivery of projects within time, budget and scope. Influences the client with regards to their marketing strategy and leads client meetings to drive client agenda.  Accountable for client deliverables.  Is a driver for creative excellence. Responsible for identifying opportunities to grow accounts through cross sell / up sell.

Finance management: Works with project team and client to agree budget, scope and timeline.  Responsible for revenue forecasting and delivery. Ensures the project management team deliver timely financial reports.  Will have oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation.  Ensures that the team effectively manages the finance reporting /trackers both for fee and out of pocket costs.  Ensures regular and timely timesheet submission and approval for billing.

Relationship management: Owns the overarching relationship with the client. Ensures stakeholder management at all levels. Takes responsibility for issue resolution.

Process management: Leads continuous improvement initiatives as projects progress and conducts post project completion reviews to identify areas for continual improvement. Able to identify continuous improvement opportunities through evidence-based decisions.

Leadership: Is theleader of direct team (people management) and leads virtual team of those responsible for client deliverables outside of the immediate function.

Data & GDPR Management: Manages any GDPR project issues.  Ensures data policies are internally ratified within SOW/ Contract.

Communication planning: Communicates internally / externally in a timely, clear and concise manner.  Is comfortable having difficult conversations within internal teams.  Facilitates open and transparent communication, supporting the team as needed.

Qualifications

Who you are

• You should be comfortable delivering against the responsibilities outlined in What you will do The role section above
• You will have extensive Account Management experience
• You will have the ability to create a vision / strategy for the brand
• You will have experience of delivering change management programs
• You will have excellent relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
• You will be an effective people leader and line manager
• You will have experience of the full project life cycle
• You will possess strong commercial acumen & financial / budget management experience
• You will have the ability to identify opportunities for growth
• You will be knowledgeable about marketing principles and integrated communications
• You will have knowledge [and experience] of healthcare & pharmaceutical market
• You will have experience working within an agency environment
• You will possess great communication and stakeholder management skills
• You are able to identify continuous improvement opportunities through evidence backed decisions
• You will have the ability to build and maintain relationships across all levels of an organisation
• You will have Stakeholder/senior stakeholder management experience
• You will be a strong communicator with impeccable standard of written, spoken and presentation English
• You will possess strong influencing skills; easily consults and negotiates with internal and external stakeholders regionally and globally

• Ideally you will have experience working with geographically disparate teams across global clients
• you should understand PHCG offerings and tools
  
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