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Full-Time

Implementation Specialist

Confirmed live in the last 24 hours

TCP Software

TCP Software

201-500 employees

Time and attendance software solutions provider

Consulting
Enterprise Software

Entry, Junior

No H1B Sponsorship

San Angelo, TX, USA

Category
Project Management
Business & Strategy
Required Skills
SQL
Customer Service
Requirements
  • Exceptional communication and customer service skills.
  • Proven experience working as an Implementation Specialist.
  • Sound technical knowledge.
  • Strong analytical and problem-solving skills.
  • Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.
  • Proficiency in all Microsoft Office applications and SQL database management systems is a plus.
  • The ability to multitask effectively.
  • The ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
  • Detail-oriented.
Responsibilities
  • Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
  • Perform on-site and remote installation, configuration, and customer training.
  • Manage time and resources to facilitate multiple implementation projects simultaneously.
  • Ensures customer success and satisfaction in a friendly and courteous manner.
  • Maintains customer records by updating account information and task status using project management tools and methodologies.
  • Continually investigates products and gains industry knowledge to improve performance and skill set.
  • Work independently to accomplish tasks to meet performance requirements.
  • Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
  • Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.
TCP Software

TCP Software

View
Website

TCP Software provides time and attendance solutions that help organizations track employee hours, manage schedules, and control labor costs. Their products include time clocks and employee scheduling software, which can be customized to meet the specific needs of various clients, such as small businesses, schools, healthcare providers, and large enterprises. The software allows for accurate timekeeping and compliance with labor laws and union agreements, while self-service features enable employees and managers to manage scheduling tasks efficiently. Unlike many competitors, TCP Software emphasizes configurability and compliance, which has built a strong reputation and loyalty among its users. The company's goal is to optimize workforce management and ensure that organizations can effectively manage their labor resources.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

San Angelo, Texas

Founded

1988

Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition through prestigious awards like the SIIA CODiE and Stevie® Awards highlights TCP Software's industry leadership and innovation.
  • Enhanced integration between TimeClock Plus and Humanity platforms offers a unified experience, improving payroll and scheduling accuracy and boosting overall efficiency.
  • The introduction of TCP Analytics empowers organizations with actionable insights, enabling better decision-making and control over labor costs.

What critics are saying

  • The competitive landscape in workforce management software is intense, with numerous players vying for market share.
  • Maintaining the high level of customization and configurability may lead to increased complexity and potential scalability issues.

What makes TCP Software unique

  • TCP Software's long-standing expertise of over 35 years in time and attendance solutions sets it apart from newer entrants in the workforce management market.
  • The company's strong focus on compliance, as evidenced by multiple awards and certifications, ensures that clients can trust their solutions to meet complex regulatory requirements.
  • TCP Software's highly configurable and customizable solutions allow organizations to tailor the software to their unique needs, providing a level of flexibility that many competitors lack.

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