Full-Time
Customer Service Supervisor – Night Team Lead
Updated on 11/19/2024
Strategic Data Systems
51-200 employees
Provides IT services and solutions for defense and federal agencies
Compensation Overview
$70k - $90kAnnually
Mid
San Diego, CA, USA
Onsite position at Naval Air Station North Island.
US Top Secret Clearance Required
- Three (3) years of related training experience
- Ability to achieve and maintain a Secret Clearance
- Able to work night shift
- Associates Degree
- Knowledge of contact center customer relationship management and telephony solutions
- Supervisory experience in contact center operations, including planning, forecasting, quality assurance, and training.
- Experience and ease in interfacing with all levels of management and Contact Center personnel
- Exceptional interpersonal skills with the ability to develop relationships and engage with people quickly to create rapport
- Proficient in Microsoft Office programs
- The Supervisor monitors the nightly operations of the Customer Service Representatives to ensure quality, customer experience, and performance metrics are met.
- The Supervisor provides departmental leadership and supervision of Contact Center employees.
- The Supervisor will be responsible for the productivity, quality, and timeliness of work completed for their assigned team members.
- The Supervisor will conduct regular coaching and feedback sessions with the individual agents on his/her assigned team.
- Supervisors may also participate in interviewing and hiring recommendations and complete performance evaluations for members of their team.
Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.
Company Stage
N/A
Total Funding
N/A
Headquarters
Keller, Texas
Founded
1997