Full-Time

Service Desk Officer

AnaVation LLC

AnaVation LLC

51-200 employees

Provides cybersecurity, big data solutions, and intelligence services.

Consulting
Aerospace

Mid, Senior

Reston, VA, USA

Required Skills
Communications
Linux/Unix
Requirements
  • Excellent verbal and written communication skills
  • Experience with general information technology
  • Willingness to work in Northern Virginia
  • 8570 Compliance (IAT Level II) certification
  • Security+ CE (preferred)
  • CCNA-Security
  • CySA+
  • GICSP
  • GSEC
  • CNDSSCP
  • Minimum: TS/SCI clearance
  • Experience with WAN / LAN / Networking Technologies
  • Experience with MS Windows, Linux, or Solaris Administration
  • Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
  • Experience using SolarWinds or other IT Management system
  • Experience using ServiceNow or other ticket-tracking system
  • Desired Experience with DoD or Intelligence Community service
  • Experience working with Defense Intelligence Agency (DIA)
  • Experience installing, managing, and updating applications and services hosted on Linux servers
  • Experience working with cross domain solutions
Responsibilities
  • Provide Tier 1 support at a telephone and trouble ticket-oriented Service Desk
  • Monitor Network and Server Infrastructure
  • Perform initial troubleshooting on LAN & WAN data telecommunications equipment and supporting applications and services
  • Serve as liaison between end users/customers and senior technical staff
  • Process routine customer work orders such as adding routes and adding system accounts

AnaVation LLC stands out as a trusted partner in the tech industry, providing high-value, cost-effective solutions to complex technical and analytical problems, with a focus on intelligence collection, big data, and cybersecurity. The company fosters a culture of problem-solving and critical thinking, investing in its employees to tackle challenging customer issues and deliver on high expectations. With a commitment to technical expertise and a forward-thinking approach, AnaVation is a leader in delivering advanced analytical technologies to expand customer capabilities and prepare them for the future.

Company Stage

N/A

Total Funding

N/A

Headquarters

Chantilly, Virginia

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

17%

2 year growth

28%