Job Location: City of Industry, CA / Fontana, CA

Job Type: Full-time

Department: IT Support

Responsibilities: 

• Computer hardware and software for daily maintenance and management;
• Installation and maintenance of network equipment and hardware equipment;
• Computer peripherals (printers, scanners, fax machines, copiers, projectors, etc.) installation and maintenance;
• Familiar with the weak current system: monitoring, access control, attendance, digital group telephone host configuration, and maintenance;
• Company network construction and maintenance work, including network architecture planning, optimizing the network structure, preventing network failure, to ensure network security;
• Can independently complete the basic network computer systems, application systems, operational support, or IT service management;
• Deepen and accumulate the technical ability and process control ability to meet the service operation and demand of the target;
• Analysis and selection of existing operational and maintenance technologies to complete a simple network of computer systems or operational support technology work;
• Provide technical guidance to new members of the operation and maintenance team.

Qualifications:

• A bachelor’s degree in information technology, computer science, etc., is preferred;
• Computer and related professional, more than two years of relevant work experience;
• Familiar with the mainstream manufacturers of network equipment, such as Cisco, H3C, Huawei, and so on;
• With medium-sized network planning, design, operation and maintenance, optimization, and management experience; 
• Has a strong practical ability to operate, with analysis, to solve complex network problems, with strong on-site anti-stress ability;
• Able to solve complex network computer systems, application systems, IT service management, or operational support issues in the existing operation and maintenance technology solutions for innovation;
• Skilled in WINDOWS, Linux, macOS, and other mainstream operating systems;
• Proficient in AD domain management and domain strategy;
• Familiar with the configuration of the firewall, switches, security, wireless, voice, and other products; 
• Familiar with AD, Exchange, DHCP, video conferencing, telephone switches, IP telephony, network capture, and other technologies;
• Strong customer service center, a strong sense of responsibility, excellent ability to find problems and solve problems, good communication skills, active work, a sense of service, and team spirit;
• Practical ability, excellent problem-finding and problem-solving ability;
• Work seriously, carefully, responsibly, able to work under pressure, to cope with overtime, and you can do 7 * 24 response to deal with various types of emergency events;
• CISCO, H3C, IBM, and other manufacturers’ certification is preferred.

About JD.com, Inc.

JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivaled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

JD.com is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.